Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
meal discounts
Job Description
Cafe Hollywood is a vibrant and dynamic restaurant situated within the iconic Planet Hollywood Resort & Casino. As a premier dining destination on the casino floor, Cafe Hollywood offers guests a unique dining experience that seamlessly blends the glitz and glamour of Hollywood with the excitement of casino entertainment. The restaurant boasts a fun and hip atmosphere, combining retro and modern design elements that create an inviting and chic environment. Guests can enjoy an incredible menu featuring a diverse selection of dishes alongside a sophisticated wine bar and The Counter, known for its fresh pastries, coffee, gelato, and convenient take-out options. The ambiance of Cafe Hollywood is further elevated by multimedia displays that celebrate Planet Hollywood's 25-year history, showcasing legendary events and entertainment moments on 35 high-definition monitors and curated photo galleries that adorn the walls. This combination of exceptional cuisine, stellar ambiance, and captivating entertainment makes Cafe Hollywood a standout destination for both locals and tourists alike.
The role at Cafe Hollywood is centered around delivering unparalleled food and beverage service to every guest. The position emphasizes warmth, enthusiasm, and a steadfast commitment to excellence, ensuring a memorable dining experience that aligns with the renowned Planet Hollywood standards. Employees are expected to be adept in various areas, including detailed knowledge of the restaurant's floor plans, menu items, beverage selections, and operational procedures such as the use of the Aloha point of sale system. This role requires executing effective communication skills, practicing alcohol awareness, and handling cash and various payment forms accurately. Flexibility in working scheduled food-running shifts and providing tray service for both food and beverages is also essential. Professionalism and guest obsession are key, with expectations to handle guest inquiries personally, maintain a gracious demeanor, and perform all opening, running, and closing duties meticulously.
Cafe Hollywood is operated under Earl Enterprises®, a diversified and innovative company that holds a portfolio of entertainment, leisure, tourism, hotel, and restaurant brands including Planet Hollywood, Buca di Beppo, and Earl of Sandwich, among others. Earl Enterprises® prides itself on blending the power of people, services, and creative genius to build sustainable companies focused on delivering exceptional guest experiences today and in the future. The enterprise is committed to growth and encourages individuals to join their dynamic team to contribute to the company’s ambitious goals and aspirations. Employment at Cafe Hollywood offers an opportunity to be part of a pioneering brand, known for its high-energy ambiance and unparalleled service culture. The typical employment type is full-time and includes a competitive salary commensurate with experience and industry standards.
The role at Cafe Hollywood is centered around delivering unparalleled food and beverage service to every guest. The position emphasizes warmth, enthusiasm, and a steadfast commitment to excellence, ensuring a memorable dining experience that aligns with the renowned Planet Hollywood standards. Employees are expected to be adept in various areas, including detailed knowledge of the restaurant's floor plans, menu items, beverage selections, and operational procedures such as the use of the Aloha point of sale system. This role requires executing effective communication skills, practicing alcohol awareness, and handling cash and various payment forms accurately. Flexibility in working scheduled food-running shifts and providing tray service for both food and beverages is also essential. Professionalism and guest obsession are key, with expectations to handle guest inquiries personally, maintain a gracious demeanor, and perform all opening, running, and closing duties meticulously.
Cafe Hollywood is operated under Earl Enterprises®, a diversified and innovative company that holds a portfolio of entertainment, leisure, tourism, hotel, and restaurant brands including Planet Hollywood, Buca di Beppo, and Earl of Sandwich, among others. Earl Enterprises® prides itself on blending the power of people, services, and creative genius to build sustainable companies focused on delivering exceptional guest experiences today and in the future. The enterprise is committed to growth and encourages individuals to join their dynamic team to contribute to the company’s ambitious goals and aspirations. Employment at Cafe Hollywood offers an opportunity to be part of a pioneering brand, known for its high-energy ambiance and unparalleled service culture. The typical employment type is full-time and includes a competitive salary commensurate with experience and industry standards.
Job Requirements
- high school diploma or equivalent preferred but not required
- at least one year experience in a similar position in a high volume restaurant
Job Qualifications
- problem solving - ability to find a solution for or to deal proactively with work-related problems
- communication, oral - ability to communicate effectively with others using the spoken word
- communication, written - ability to communicate in writing clearly and concisely
- working under pressure - ability to complete assigned tasks under stressful situations
- resource management (people & equipment) - ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel
Job Duties
- demonstrates a commitment to excellence through execution of planet hollywood service standards
- knowledge of all table numbers and floor plans
- in-depth knowledge of all food and beverage products
- knowledge of all other areas of the restaurant
- utilizes star selling salesmanship techniques
- executes clear and concise verbal and written communication
- works scheduled food-running shift as needed
- efficient use of the aloha point of sale system
- accurate in cash handling and knowledge of forms of payment accepted
- practices and understands alcohol awareness
- executes tray service delivery
- executes beverage tray service
- demonstrates professional and gracious demeanor at all times
- personally handles all guest inquiries
- performs all opening, running, and closing duties to standard
- performs any job functions requested by the leadership team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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