Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Career advancement opportunities
Job Description
Cafe Hollywood is a vibrant new restaurant located on the bustling casino floor of the renowned Planet Hollywood Resort & Casino. This establishment embodies a true celebration of all things Hollywood, offering guests an immersive dining experience in a lively and stylish setting. The restaurant beautifully combines retro charm with modern design elements, creating a fun and hip atmosphere that appeals to both locals and tourists alike. With a tantalizing menu, a chic wine bar, and The Counter serving fresh pastries, coffee, and gelato, Cafe Hollywood has quickly become a popular destination for those seeking quality meals and an engaging ambiance.
The restaurant also honors its connection to the iconic Planet Hollywood brand, showcasing a multimedia celebration of memorable moments from the company’s rich 25-year history. Throughout the venue, high-energy video and photography montages play on 35 monitors, highlighting legendary events such as star-studded grand openings. Guests are immersed in a photo gallery featuring some of the most unforgettable entertainment moments, adding an exclusive touch of Hollywood glamour to their dining experience.
Cafe Hollywood operates under the umbrella of Earl Enterprises®, a leading company in the entertainment, leisure, tourism, hotel, and restaurant consultancy sectors. Earl Enterprises® is committed to innovation and sustainable growth, managing a diverse portfolio of successful concepts including Planet Hollywood, Buca di Beppo, Earl of Sandwich, and more. The organization values its people, creative talents, and service excellence, fostering an environment where employees can thrive and contribute to the company’s upward trajectory.
The role at Cafe Hollywood involves a range of essential host and guest service responsibilities designed to maintain a welcoming and efficient environment. This includes greeting guests warmly upon arrival, answering phones with professionalism, managing take-out orders, and ensuring smooth seating and turnover processes within the restaurant. The position demands an individual who is attentive, courteous, and capable of multitasking in a high-energy environment, with an emphasis on creating memorable guest interactions.
Critical functions of the role involve handling payments accurately and securely, monitoring guest flow, and maintaining cleanliness and organization in both the arrival area and throughout the dining space. Responsibilities also extend to supporting the service staff in resetting tables promptly, maintaining menus and promotional materials, and assisting with gift card sales. Additionally, the role includes monitoring restrooms and lobby areas to uphold high standards of cleanliness and guest comfort.
The host position at Cafe Hollywood is integral to ensuring positive guest experiences and operational efficiency. Employees have the opportunity to work within a dynamic team backed by a well-established company known for its entertainment and hospitality excellence. Those joining the team can expect to engage in meaningful interactions with diverse guests while contributing to the vibrant atmosphere that sets Cafe Hollywood apart. The company is dedicated to making reasonable accommodations for qualified individuals with disabilities, highlighting its commitment to an inclusive workplace environment.
Overall, Cafe Hollywood offers a unique chance to be part of a forward-thinking restaurant concept that celebrates the magic of Hollywood within a world-class resort setting. The position is ideal for individuals who thrive in energetic, guest-focused roles and are eager to grow their careers within the hospitality industry under the guidance of a reputable brand with ambitious future goals.
The restaurant also honors its connection to the iconic Planet Hollywood brand, showcasing a multimedia celebration of memorable moments from the company’s rich 25-year history. Throughout the venue, high-energy video and photography montages play on 35 monitors, highlighting legendary events such as star-studded grand openings. Guests are immersed in a photo gallery featuring some of the most unforgettable entertainment moments, adding an exclusive touch of Hollywood glamour to their dining experience.
Cafe Hollywood operates under the umbrella of Earl Enterprises®, a leading company in the entertainment, leisure, tourism, hotel, and restaurant consultancy sectors. Earl Enterprises® is committed to innovation and sustainable growth, managing a diverse portfolio of successful concepts including Planet Hollywood, Buca di Beppo, Earl of Sandwich, and more. The organization values its people, creative talents, and service excellence, fostering an environment where employees can thrive and contribute to the company’s upward trajectory.
The role at Cafe Hollywood involves a range of essential host and guest service responsibilities designed to maintain a welcoming and efficient environment. This includes greeting guests warmly upon arrival, answering phones with professionalism, managing take-out orders, and ensuring smooth seating and turnover processes within the restaurant. The position demands an individual who is attentive, courteous, and capable of multitasking in a high-energy environment, with an emphasis on creating memorable guest interactions.
Critical functions of the role involve handling payments accurately and securely, monitoring guest flow, and maintaining cleanliness and organization in both the arrival area and throughout the dining space. Responsibilities also extend to supporting the service staff in resetting tables promptly, maintaining menus and promotional materials, and assisting with gift card sales. Additionally, the role includes monitoring restrooms and lobby areas to uphold high standards of cleanliness and guest comfort.
The host position at Cafe Hollywood is integral to ensuring positive guest experiences and operational efficiency. Employees have the opportunity to work within a dynamic team backed by a well-established company known for its entertainment and hospitality excellence. Those joining the team can expect to engage in meaningful interactions with diverse guests while contributing to the vibrant atmosphere that sets Cafe Hollywood apart. The company is dedicated to making reasonable accommodations for qualified individuals with disabilities, highlighting its commitment to an inclusive workplace environment.
Overall, Cafe Hollywood offers a unique chance to be part of a forward-thinking restaurant concept that celebrates the magic of Hollywood within a world-class resort setting. The position is ideal for individuals who thrive in energetic, guest-focused roles and are eager to grow their careers within the hospitality industry under the guidance of a reputable brand with ambitious future goals.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate clearly and effectively
- Must be able to stand for extended periods
- Ability to handle cash accurately
- Must be able to work flexible hours including weekends and holidays
- Ability to provide excellent guest service
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment
- Reliable and punctual
- Willingness to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or host role preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Good organizational and problem-solving skills
- Familiarity with cash handling procedures
- Positive attitude and a friendly demeanor
- Ability to work well within a team and take direction
- Basic computer skills for order entry and payment processing
Job Duties
- Answer the phones in a friendly and timely manner and take messages
- Greet guests when they arrive and thank them as they depart in a sincere and friendly manner
- Take, package, and tender To-Go orders
- Present accurate bills, collect proper payment and secure payments
- Follow all cash handling procedures and policies
- Balance cash receipts
- Maintain accurate account of coupons, cash, promos, vouchers and credits
- Provide our guests with accurate and detailed information regarding our restaurant
- Maintain the arrival area throughout the shift and make sure it is always clean and organized
- Monitor the flow of the restaurant including table turnover, guest arrival, guest departure and pace of the restaurant
- Work with the service staff to reset tables in a quick and efficient manner
- Clean up accidental spillage or breakage
- Pre-set flatware
- Clean and maintain menus, menu inserts, drink menus, etc
- Communicate the needs of the guests to management and service staff as needed
- Page and seat guests in an efficient and comfortable manner
- Make sure our guests are comfortable as they wait, including the passing of crowd pizzas
- Assist with the sale of gift cards
- Monitor and maintain the cleanliness of the rest rooms
- Monitor and maintain and lobby area, including wiping down surfaces
- Welcome and assist job applicants
- Maintain all walkways inside and outside
- Assist with locating guests for phone calls or messages
- Thank guests for joining us as they leave and invite them to return
- Follow the ten points of difference and guest standards of execution as described in the host workbook
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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