Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Job Description
Urban Air Adventure Parks is a leading indoor adventure park operator headquartered in Dallas. Renowned for pioneering the adventure park concept, Urban Air stands as the largest operator in the market-based entertainment industry worldwide. With a commitment to offering exhilarating experiences, Urban Air emphasizes fun, adventure, and personal achievement, especially targeted towards kids and families who seek to push boundaries and explore new challenges. The company's parks feature a variety of attractions designed to engage guests of all ages, providing a unique and dynamic environment that promotes physical activity, social interaction, and memorable moments.
Urban Air Huntsville, one of the many locations under the Urban Air umbrella, invites candidates to join their team with a focus on delivering exceptional guest service at their Café. The Café Team Member role is vital in creating an enjoyable and efficient food and beverage service experience within the Urban Air Adventure Park setting. Responsibilities include working in both kitchen and service areas where tasks range from cooking and food preparation to cashiering and direct guest interaction. The position demands quick, efficient work within a bustling environment while maintaining high standards of cleanliness, food safety, and customer service. As a Café Team Member, employees must not only meet operational requirements but also provide friendly and knowledgeable support to guests, enhancing their overall visit and encouraging repeat business.
This role is suited for individuals who thrive in fast-paced environments, have excellent communication skills, and possess a strong passion for hospitality and teamwork. The working atmosphere involves collaboration with fellow team members to uphold the park's standards of excellence and contribute positively to guests' experiences. Urban Air prides itself on fostering a professional yet fun workplace culture where employees can grow their skills and take pride in contributing to a rewarding adventure-themed environment. This is a part-time or full-time position depending on location and scheduling, offering a chance to be part of a respected and innovative company in the entertainment and hospitality sector.
Urban Air Huntsville, one of the many locations under the Urban Air umbrella, invites candidates to join their team with a focus on delivering exceptional guest service at their Café. The Café Team Member role is vital in creating an enjoyable and efficient food and beverage service experience within the Urban Air Adventure Park setting. Responsibilities include working in both kitchen and service areas where tasks range from cooking and food preparation to cashiering and direct guest interaction. The position demands quick, efficient work within a bustling environment while maintaining high standards of cleanliness, food safety, and customer service. As a Café Team Member, employees must not only meet operational requirements but also provide friendly and knowledgeable support to guests, enhancing their overall visit and encouraging repeat business.
This role is suited for individuals who thrive in fast-paced environments, have excellent communication skills, and possess a strong passion for hospitality and teamwork. The working atmosphere involves collaboration with fellow team members to uphold the park's standards of excellence and contribute positively to guests' experiences. Urban Air prides itself on fostering a professional yet fun workplace culture where employees can grow their skills and take pride in contributing to a rewarding adventure-themed environment. This is a part-time or full-time position depending on location and scheduling, offering a chance to be part of a respected and innovative company in the entertainment and hospitality sector.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- Able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative
- supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
- Work days, nights, and/or weekends as required
- Work in a noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 lbs
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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