Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Urban Air Adventure Parks is a premier indoor adventure park operator and a market leader in location-based entertainment. Founded and headquartered in Dallas, Urban Air has pioneered the adventure park concept, establishing itself as the largest operator of adventure parks globally. Committed to delivering unique, immersive experiences, Urban Air aims to foster fun and inspire kids to aim higher by achieving goals they never thought possible. Their parks are vibrant hubs of activity filled with various attractions designed to challenge and delight visitors of all ages. This dynamic environment aligns with Urban Air's mission to foster growth, confidence, and joy through adventure and physical activity.
Urban Air Wichita is one of the many locations that operates under the established standards and ethos of the broader Urban Air brand. The park offers a safe, inclusive, and exciting atmosphere where both guests and staff can enjoy a high-quality experience. As an equal opportunity employer, Urban Air Wichita ensures a diverse and welcoming workplace culture that values each team member’s contribution.
The role of Café Team Member at Urban Air Wichita is crucial to the overall guest experience. This position involves working primarily in the café area, where team members are responsible for efficiently serving food and beverages to guests. The role demands a fast-paced approach combined with exceptional guest service skills to maintain high satisfaction levels and encourage repeat business. Responsibilities include working in both kitchen and service areas, managing cash transactions, and interacting warmly with customers.
Café Team Members must maintain cleanliness and organization within the café environment, prepare and serve food items accurately, and adhere to health and safety regulations. Additionally, they play a critical role in managing supply levels, handling guest complaints professionally, and participating in regular staff meetings and training sessions. This position is ideal for individuals who thrive in active settings and enjoy engaging with guests with a friendly and helpful demeanor.
Working hours may include days, nights, and weekends, requiring flexibility and physical stamina, as the position involves standing for extended periods and lifting moderate weights. A successful Café Team Member at Urban Air Wichita will be detail-oriented, team-focused, and capable of multitasking effectively while delivering outstanding guest service under pressure.
This position offers an excellent opportunity for individuals seeking to develop their hospitality skills in a welcoming and energetic environment while contributing to the memorable experiences that Urban Air Adventure Parks are known for. Join Urban Air Wichita and be part of a team that values positivity, professionalism, and a passion for delivering fun and adventure to every guest.
Urban Air Wichita is one of the many locations that operates under the established standards and ethos of the broader Urban Air brand. The park offers a safe, inclusive, and exciting atmosphere where both guests and staff can enjoy a high-quality experience. As an equal opportunity employer, Urban Air Wichita ensures a diverse and welcoming workplace culture that values each team member’s contribution.
The role of Café Team Member at Urban Air Wichita is crucial to the overall guest experience. This position involves working primarily in the café area, where team members are responsible for efficiently serving food and beverages to guests. The role demands a fast-paced approach combined with exceptional guest service skills to maintain high satisfaction levels and encourage repeat business. Responsibilities include working in both kitchen and service areas, managing cash transactions, and interacting warmly with customers.
Café Team Members must maintain cleanliness and organization within the café environment, prepare and serve food items accurately, and adhere to health and safety regulations. Additionally, they play a critical role in managing supply levels, handling guest complaints professionally, and participating in regular staff meetings and training sessions. This position is ideal for individuals who thrive in active settings and enjoy engaging with guests with a friendly and helpful demeanor.
Working hours may include days, nights, and weekends, requiring flexibility and physical stamina, as the position involves standing for extended periods and lifting moderate weights. A successful Café Team Member at Urban Air Wichita will be detail-oriented, team-focused, and capable of multitasking effectively while delivering outstanding guest service under pressure.
This position offers an excellent opportunity for individuals seeking to develop their hospitality skills in a welcoming and energetic environment while contributing to the memorable experiences that Urban Air Adventure Parks are known for. Join Urban Air Wichita and be part of a team that values positivity, professionalism, and a passion for delivering fun and adventure to every guest.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- comfortable working with members of the public, able to initiate conversations and provide a sincere welcome
- enjoy providing good service
- willingness to learn, take instruction and work under own initiative
- support other team members
- able to multitask
- an effective, well-organized and efficient team player with a strong sense of discipline and urgency
- holds oneself accountable for high personal standards of conduct and professionalism
- work days, nights, and/or weekends as required
- work in a noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods of time
- lift and carry up to 30 lbs
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- previous restaurant/quick service experience preferred
- basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- ensure adequate stock levels of supplies and consumables for the café area
- manage queues and exceed guest expectations
- upsell to maximize profit
- keep café and surrounding areas tidy and clean
- handle guest complaints in the first instance and report feedback to the Leadership Team
- work within established guidelines and operating procedures
- measure and assemble ingredients for menu items
- properly cook and store food items at appropriate temperatures
- rotate stock items as per established procedure
- ensure compliance with all health code regulations
- maintain clear, well-organized kitchen and storage areas
- participate in regular staff meetings and training, as required
- other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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