Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
team environment
flexible scheduling
Job Description
Urban Air Adventure Parks is a leading name in the indoor adventure park industry, recognized as the largest operator globally. Based in Dallas, Urban Air has pioneered the concept of location-based entertainment and adventure parks, offering family-friendly, engaging, and safe environments where kids and guests of all ages can experience fun and exciting activities. Each location aims to foster a positive and adventurous spirit by encouraging visitors to push their limits and try new challenges they might never have imagined possible. The company values inclusivity and equal opportunity employment, maintaining a commitment to a diverse and supportive workplace for all employees. Urban Air Warwick, a part of this esteemed brand, upholds these values and delivers exceptional services to its guests.
The role of a Café Team Member at Urban Air Warwick involves dynamic responsibilities that combine guest service, food preparation, and operational tasks essential to the café’s smooth functioning. This position requires a fast-paced mindset and a strong focus on delivering excellent guest experiences. The Café Team Members interact directly with customers, offering recommendations, serving food and beverages efficiently, and maintaining a welcoming environment. They are responsible not only for preparing and cooking menu items to the highest standards but also for ensuring cleanliness and organization within the café and kitchen areas. Members will manage point-of-sale transactions, handle customer inquiries and complaints professionally, and support the leadership team by adhering to established operational guidelines and health codes. This role demands an energetic individual capable of multitasking and working effectively both independently and within a team. The ability to work varied shifts, including evenings and weekends, is required to meet the operational needs of the park. Overall, the Café Team Member plays a vital role in enhancing the overall guest experience at Urban Air Adventure Parks through excellent service, attention to detail, and a positive, proactive attitude.
The role of a Café Team Member at Urban Air Warwick involves dynamic responsibilities that combine guest service, food preparation, and operational tasks essential to the café’s smooth functioning. This position requires a fast-paced mindset and a strong focus on delivering excellent guest experiences. The Café Team Members interact directly with customers, offering recommendations, serving food and beverages efficiently, and maintaining a welcoming environment. They are responsible not only for preparing and cooking menu items to the highest standards but also for ensuring cleanliness and organization within the café and kitchen areas. Members will manage point-of-sale transactions, handle customer inquiries and complaints professionally, and support the leadership team by adhering to established operational guidelines and health codes. This role demands an energetic individual capable of multitasking and working effectively both independently and within a team. The ability to work varied shifts, including evenings and weekends, is required to meet the operational needs of the park. Overall, the Café Team Member plays a vital role in enhancing the overall guest experience at Urban Air Adventure Parks through excellent service, attention to detail, and a positive, proactive attitude.
Job Requirements
- have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- willingness to learn, take instruction and work under own initiative
- supporting other team members and able to multitask
- an effective, well-organized and efficient team player with a strong sense of discipline and urgency
- holds oneself accountable for high personal standards of conduct and professionalism
- work days, nights, and/or weekends as required
- work in a noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods of time
- lift and carry up to 30 lbs
Job Qualifications
- minimum of high school diploma or equivalent required, some college preferred
- previous restaurant/quick service experience preferred
- basic math skills of adding and subtracting required
- servsafe or similar food handling certification preferred
Job Duties
- demonstrate the highest standards of guest relations and care when assisting guests at the counter
- give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- ensure adequate stock levels of supplies and consumables for the café area
- manage queues and exceed guest expectations
- upsell to maximize profit
- keep café and surrounding areas tidy and clean
- handle guest complaints in the first instance and report feedback to the leadership team
- work within established guidelines and operating procedures
- measure and assemble ingredients for menu items
- properly cook and store food items at appropriate temperatures
- rotate stock items as per established procedure
- ensure compliance with all health code regulations
- maintain clear, well-organized kitchen and storage areas
- participate in regular staff meetings and training, as required
- other duties as tasked by leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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