Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Job Description
Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded in Dallas, Texas, Urban Air has pioneered the adventure park concept and is the largest adventure park operator in the world. They provide innovative and engaging experiences that challenge the imagination and physical abilities of their guests, especially kids, encouraging them to aim higher and accomplish things they never thought they could do. The parks are designed to be safe, fun, and exciting environments that promote active play and family bonding. Urban Air Murfreesboro offers a welcoming and inclusive workplace as an equal opportunity employer, fostering a culture of teamwork, respect, and career development for their staff.
The role of a Café Team Member at Urban Air Murfreesboro involves delivering exceptional guest service by efficiently serving food and beverages at the Urban Air Café. This position is pivotal in maintaining the high standards of guest care the company is known for. The Café Team Member is expected to be dynamic, working both in the kitchen and service areas, operating the cash register, preparing menu items, and ensuring a clean and welcoming environment for guests. The job requires working in a fast-paced atmosphere with a sense of urgency while maintaining friendly interaction with guests to ensure a positive experience and encourage repeat visits. This role also involves stock management, food safety compliance, and assisting in the overall upkeep of the cafe and surrounding areas.
Team Members will engage guests by providing product recommendations, helping manage queues effectively, and upselling menu items to maximize profitability. They are responsible for handling guest complaints promptly and communicating valuable feedback to the leadership team. Besides direct guest interaction, Café Team Members also support kitchen operations by measuring and assembling ingredients, properly cooking food, rotating stock, and adhering to health and safety regulations to ensure high-quality food service standards.
Urban Air emphasizes professional development, so Café Team Members participate in regular staff meetings and training sessions. Candidates for this role should possess a friendly and engaging personality, be effective communicators, and capable of working well under pressure. This position requires multitasking and the ability to work independently as well as part of a team. Flexibility to work various shifts including days, nights, and weekends is necessary due to the operational nature of the park. Physical requirements include the ability to stand for long periods, work in a noisy environment, and lift up to 30 pounds.
The role of a Café Team Member at Urban Air Murfreesboro involves delivering exceptional guest service by efficiently serving food and beverages at the Urban Air Café. This position is pivotal in maintaining the high standards of guest care the company is known for. The Café Team Member is expected to be dynamic, working both in the kitchen and service areas, operating the cash register, preparing menu items, and ensuring a clean and welcoming environment for guests. The job requires working in a fast-paced atmosphere with a sense of urgency while maintaining friendly interaction with guests to ensure a positive experience and encourage repeat visits. This role also involves stock management, food safety compliance, and assisting in the overall upkeep of the cafe and surrounding areas.
Team Members will engage guests by providing product recommendations, helping manage queues effectively, and upselling menu items to maximize profitability. They are responsible for handling guest complaints promptly and communicating valuable feedback to the leadership team. Besides direct guest interaction, Café Team Members also support kitchen operations by measuring and assembling ingredients, properly cooking food, rotating stock, and adhering to health and safety regulations to ensure high-quality food service standards.
Urban Air emphasizes professional development, so Café Team Members participate in regular staff meetings and training sessions. Candidates for this role should possess a friendly and engaging personality, be effective communicators, and capable of working well under pressure. This position requires multitasking and the ability to work independently as well as part of a team. Flexibility to work various shifts including days, nights, and weekends is necessary due to the operational nature of the park. Physical requirements include the ability to stand for long periods, work in a noisy environment, and lift up to 30 pounds.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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