Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
employee discount
Training and Development
team events
flexible scheduling
Retirement Plan
Job Description
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. This Dallas-based entertainment company pioneered the adventure park concept and has grown to become the largest adventure park operator worldwide. Urban Air Adventure Parks focus on providing immersive, fun, and safe environments where children and families can engage in physical activity and adventurous experiences. The brand is dedicated to helping kids have fun and aim higher, inspiring them to achieve goals they never thought possible. This commitment to fun, safety, and personal growth makes Urban Air a vibrant and exciting place to work.
Urban Air Reno, part of this leading network, is currently seeking dedicated and enthusiastic Café Team Members to join their team. This role involves working efficiently in a fast-paced environment to serve food and beverages while delivering unforgettable guest service. As a Café Team Member, you will split your time between the kitchen and the service area, cashiering, interacting with guests, cooking, and preparing food. The job requires a sense of urgency paired with a commitment to remarkable standards of guest care. Responsibilities include overseeing stock levels, managing guest complaints, maintaining cleanliness, and adhering to health regulations. This role provides an opportunity to work within a dynamic entertainment park that values teamwork, professionalism, and guest satisfaction. Urban Air offers a supportive work culture where learning and growth are encouraged through regular training and team meetings. If you have a passion for service and enjoy working in an engaging environment, this role provides a rewarding experience and the chance to contribute to the overall success of the park.
Urban Air Reno, part of this leading network, is currently seeking dedicated and enthusiastic Café Team Members to join their team. This role involves working efficiently in a fast-paced environment to serve food and beverages while delivering unforgettable guest service. As a Café Team Member, you will split your time between the kitchen and the service area, cashiering, interacting with guests, cooking, and preparing food. The job requires a sense of urgency paired with a commitment to remarkable standards of guest care. Responsibilities include overseeing stock levels, managing guest complaints, maintaining cleanliness, and adhering to health regulations. This role provides an opportunity to work within a dynamic entertainment park that values teamwork, professionalism, and guest satisfaction. Urban Air offers a supportive work culture where learning and growth are encouraged through regular training and team meetings. If you have a passion for service and enjoy working in an engaging environment, this role provides a rewarding experience and the chance to contribute to the overall success of the park.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- Able to work under pressure
- Comfortable working with members of the public
- Able to initiate conversations and provide a sincere welcome
- Enjoy providing good service
- Willingness to learn
- Take instruction and work under own initiative
- Support other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
- Work days, nights, and/or weekends as required
- Work in a noisy, fast paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 lbs
Job Qualifications
- Minimum of high school diploma or equivalent required
- Some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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