Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
team events
Training and Development
Uniform allowance
Job Description
Urban Air Adventure Parks is a leader in the indoor entertainment industry, specializing in providing thrilling adventure park experiences across multiple locations. Based in Dallas, Texas, Urban Air has revolutionized family entertainment by combining innovative attractions and activities designed to engage guests of all ages, especially children and families, in healthy, active fun. As the largest adventure park operator worldwide, Urban Air is committed to creating memorable experiences that promote physical activity, creative play, and social interaction in a safe, welcoming environment. The company’s mission centers on inspiring children to aim higher, achieve more, and break new personal boundaries through play and adventure. Urban Air Akron, one of its many locations, embodies these values and offers guests an exciting, dynamic, and friendly atmosphere.
The role of Café Team Member at Urban Air Akron is a vital part of the guest experience. This position is designed for individuals passionate about providing exceptional customer service and working efficiently in a fast-paced café environment. Café Team Members are responsible for welcoming guests, taking orders, preparing food and beverages, and maintaining cleanliness and order in the café area. This role requires working both in front-of-house service as well as behind the scenes in food preparation and kitchen tasks, ensuring that every guest enjoys high-quality food and drink along with friendly interaction.
Working hours for this role may include days, nights, and weekends, reflecting the dynamic nature of Urban Air’s operating schedule. Candidates must be adaptable and ready to thrive in a lively, busy setting that demands prompt attention to detail and genuine enthusiasm for guest relations. This full-time or part-time position offers an opportunity to be part of a growing entertainment company where teamwork, professionalism, and a strong sense of responsibility are valued highly.
Café Team Members at Urban Air Akron are expected to work with a sense of urgency, handling multiple tasks such as cashier duties, food preparation, cooking, and sanitation. The ability to manage queues efficiently while upselling products to maximize sales is essential. Additionally, these team members are responsible for maintaining stock levels, ensuring food safety and compliance with health regulations, and providing courteous responses to guest feedback or complaints. The role emphasizes collaboration, learning, and continuous improvement through regular staff meetings and training sessions. This position offers an excellent environment for those looking to gain experience in the food service industry while contributing to the overall positive energy and guest satisfaction at a leading indoor adventure park.
The role of Café Team Member at Urban Air Akron is a vital part of the guest experience. This position is designed for individuals passionate about providing exceptional customer service and working efficiently in a fast-paced café environment. Café Team Members are responsible for welcoming guests, taking orders, preparing food and beverages, and maintaining cleanliness and order in the café area. This role requires working both in front-of-house service as well as behind the scenes in food preparation and kitchen tasks, ensuring that every guest enjoys high-quality food and drink along with friendly interaction.
Working hours for this role may include days, nights, and weekends, reflecting the dynamic nature of Urban Air’s operating schedule. Candidates must be adaptable and ready to thrive in a lively, busy setting that demands prompt attention to detail and genuine enthusiasm for guest relations. This full-time or part-time position offers an opportunity to be part of a growing entertainment company where teamwork, professionalism, and a strong sense of responsibility are valued highly.
Café Team Members at Urban Air Akron are expected to work with a sense of urgency, handling multiple tasks such as cashier duties, food preparation, cooking, and sanitation. The ability to manage queues efficiently while upselling products to maximize sales is essential. Additionally, these team members are responsible for maintaining stock levels, ensuring food safety and compliance with health regulations, and providing courteous responses to guest feedback or complaints. The role emphasizes collaboration, learning, and continuous improvement through regular staff meetings and training sessions. This position offers an excellent environment for those looking to gain experience in the food service industry while contributing to the overall positive energy and guest satisfaction at a leading indoor adventure park.
Job Requirements
- have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- comfortable working with members of the public
- able to initiate conversations and provide a sincere welcome and enjoy providing good service
- willingness to learn
- take instruction and work under own initiative
- support other team members and able to multitask
- an effective, well-organized and efficient team player with a strong sense of discipline and urgency
- holds oneself accountable for high personal standards of conduct and professionalism
- work days, nights and/or weekends as required
- work in a noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods of time
- lift and carry up to 30 lbs
Job Qualifications
- minimum of High School Diploma or equivalent required, some College preferred
- previous restaurant/quick service experience preferred
- basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- demonstrate the highest standards of guest relations and care when assisting guests at the counter
- give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- ensure adequate stock levels of supplies and consumables for the Café area
- manage queues and exceed guest expectations
- upsell to maximize profit
- keep Café and surrounding areas tidy and clean
- handle guest complaints in the first instance and report feedback to the Leadership Team
- work within established guidelines and operating procedures
- measure and assemble ingredients for menu items
- properly cook and store food items at appropriate temperatures
- rotate stock items as per established procedure
- ensure compliance with all health code regulations
- maintain clear, well-organized kitchen and storage areas
- participate in regular staff meetings and training, as required
- other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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