Cafe FOH/BOH Team Member

The Woodlands, TX, USA|

Job Overview

Compensation

Hourly

Range $10.25 - $13.75

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and development opportunities

Team-oriented work environment

flexible scheduling

Career advancement potential

Job Description

Urban Air Adventure Parks is a leading indoor entertainment company specializing in location-based adventure parks. Headquartered in Dallas, Urban Air pioneered the concept of adventure parks, establishing itself as the largest operator globally in this exciting industry. The organization is dedicated to providing safe, engaging, and memorable experiences for families and guests of all ages. With a focus on fun, growth, and community engagement, Urban Air aims to inspire children and adults alike to aim higher, push boundaries, and achieve personal milestones through active play and adventure. Known for its vibrant and dynamic environments, the company fosters a culture of inclusivity, safety, and unparalleled guest service.

The role of the Café BOH/FOH Team Member at Urban Air is integral to the overall guest experience, combining hospitality, food service, and operational duties within the bustling café environment. This position involves working both behind the scenes in the kitchen and on the front lines engaging with guests. Responsibilities are diverse and require an individual who thrives in fast-paced settings, with a commitment to delivering exceptional service while maintaining the highest standards of food preparation, safety, and hygiene.

As a Café Team Member, you will be the face of Urban Air's dining services, interacting with guests to provide friendly service, menu guidance, and timely order fulfillment. The job demands a high level of energy, attention to detail, and the ability to multitask efficiently. You will be responsible for preparing and serving menu items, managing stock levels, and ensuring cleanliness throughout the café and surrounding areas. Additionally, you will assist in handling guest inquiries and feedback, working within established protocols to maintain consistency and quality.

This role is excellent for individuals looking to develop skills in customer service, food handling, and teamwork within a leading entertainment setting. Urban Air offers a dynamic work environment where employees are encouraged to grow professionally while contributing to a fun and supportive culture. By joining Urban Air, you become part of a team that values accountability, professionalism, and a genuine passion for creating memorable moments for guests. This employment opportunity stands as a testament to Urban Air's commitment to excellence and community-centric values, making it a desirable position for motivated individuals ready to contribute to a vibrant hospitality experience.

Job Requirements

Have a friendly and engaging personality and is a good written and verbal communicator
able to work under pressure
Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
An effective, well-organized and efficient team player with a strong sense of discipline and urgency
Holds oneself accountable for high personal standards of conduct and professionalism
Work days, nights, and/or weekends as required
Work in a noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 30 lbs.

Job Qualifications

Minimum of high school diploma or equivalent required, some college preferred
Previous restaurant/quick service experience preferred
Basic math skills of adding and subtracting required
ServSafe or similar food handling certification preferred

Job Duties

Demonstrate the highest standards of guest relations and care when assisting guests at the counter
Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
Ensure adequate stock levels of supplies and consumables for the Café area
Manage queues and exceed guest expectations
upsell to maximize profit
Keep Café and surrounding areas tidy and clean
this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
Handle guest complaints in the first instance and report feedback to the Leadership Team
Work within established guidelines and operating procedures
Measure and assemble ingredients for menu items
Properly cook and store food items at appropriate temperatures
Rotate stock items as per established procedure
Ensure compliance with all health code regulations
Maintain clear, well-organized kitchen and storage areas
Participate in regular staff meetings and training, as required
Other duties as tasked by Leadership