Cafe FOH/BOH Team Member

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Based in Dallas, Texas, Urban Air pioneered the adventure park concept and has grown to become the largest adventure park operator worldwide. Their facilities provide an energetic and fun environment designed to help kids have fun and aim higher, encouraging them to achieve beyond their limits. Urban Air offers a wide range of activities and attractions that cater to families, groups, and individuals seeking a thrilling and active experience. The company places strong emphasis on safety, innovation, and guest satisfaction, creating an environment that promotes excitement and personal growth for visitors of all ages.

Urban Air Orlando (Hamlin) is part of this exciting brand and operates under the same core values of providing safe, memorable, and fun experiences. This location offers a fast-paced work environment where team members are an essential part of the guest experience, contributing directly to the safety and enjoyment of every visitor.

The Café BoH/FOH Team Member position at Urban Air Orlando plays a critical role in delivering excellent guest service within the Urban Air Café. This role involves multitasking between the kitchen back-of-house and front-of-house operations, including food preparation, cooking, cashiering, and guest interaction. Successful candidates will need to work efficiently with a strong sense of urgency while maintaining high standards of cleanliness, food safety, and guest care. Responsibilities span from managing inventory levels to ensuring compliance with health regulations and maintaining a clean and organized working environment. This position is ideal for someone who enjoys working in a dynamic team setting and is passionate about providing exceptional customer service in a fast-paced, energetic environment.

Team members are expected to be friendly, engaging, and professional communicators, capable of handling guest inquiries and complaints tactfully and effectively. The role requires flexibility in scheduling, as work hours may include days, nights, and weekends. Physical stamina is necessary to stand for long periods, move throughout the facility, and lift or carry up to 30 lbs. Urban Air fosters an inclusive and supportive culture, encouraging continuous learning, teamwork, and accountability. This position offers a unique opportunity to be part of a leading entertainment brand that values creativity, safety, and guest satisfaction at its core.