Cafe FOH/BOH Team Member

Columbia, SC, USA|

Job Overview

Compensation

Hourly

Range $9.75 - $13.25

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

flexible schedule

Job Description

Urban Air Adventure Parks is recognized as the pioneering leader in the indoor adventure park industry, providing thrilling and safe entertainment for families and children. Established as the largest adventure park operator globally, Urban Air has created a unique and immersive experience that combines physical activity with fun, helping kids to not only entertain themselves but also to strive higher and accomplish feats they never imagined possible. Headquartered in Dallas, this dynamic entertainment company boasts a robust presence with numerous locations across the country, each designed to foster a safe and exciting environment. Urban Air Columbia stands as a proud member of this expansive network, dedicated to delivering exceptional guest experiences and upholding the company’s core values. Urban Air is committed to being an equal opportunity employer that promotes diversity and inclusivity within its workforce. The role of CafBOH/FOH Team Member at Urban Air Columbia is a vital and dynamic position focused on providing outstanding guest service and operational efficiency within the Urban Air Caf. Team Members will engage in various tasks ranging from food preparation to guest interaction, encompassing both back-of-house and front-of-house responsibilities. This full-time or part-time position demands a fast-paced work ethic characterized by urgency and attentiveness to guest needs while maintaining superior hospitality standards. The position entails a blend of responsibilities: preparing and cooking menu items, operating the cash register, maintaining cleanliness standards, managing inventory of supplies, and providing quick and friendly service to guests. The Caf Team Member is expected to be adaptable, working in both kitchen and service areas, and capable of multitasking under pressure in a vibrant, high-energy setting. Training and teamwork are emphasized to maintain consistency in service quality and operational safety. Candidates will embrace the values of professionalism and accountability, contributing positively to an inclusive workplace culture. Working hours may include days, nights, and weekends, requiring flexibility and physical stamina to stand for extended periods and handle up to 30 pounds of lifting. Overall, the role is ideal for individuals passionate about customer service, food service, and being part of an engaging entertainment environment where every day brings new challenges and opportunities to connect with guests and colleagues alike.

Job Requirements

Have a friendly and engaging personality and is a good written and verbal communicator
Able to work under pressure
Comfortable working with members of the public
able to initiate conversations and provide a sincere welcome and enjoy providing good service
Willingness to learn, take instruction and work under own initiative
supporting other team members and able to multitask
An effective, well-organized and efficient team player with a strong sense of discipline and urgency
Holds oneself accountable for high personal standards of conduct and professionalism
Work days, nights, and/or weekends as required
Work in a noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 30 lbs.

Job Qualifications

Minimum of high school diploma or equivalent required
Some college preferred
Previous restaurant/quick service experience preferred
Basic math skills of adding and subtracting required
ServSafe or similar food handling certification preferred

Job Duties

Demonstrate the highest standards of guest relations and care when assisting guests at the counter
Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
Ensure adequate stock levels of supplies and consumables for the Caf area
Manage queues and exceed guest expectations
upsell to maximize profit
Keep Caf and surrounding areas tidy and clean
this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
Handle guest complaints in the first instance and report feedback to the Leadership Team
Work within established guidelines and operating procedures
Measure and assemble ingredients for menu items
Properly cook and store food items at appropriate temperatures
Rotate stock items as per established procedure
Ensure compliance with all health code regulations
Maintain clear, well-organized kitchen and storage areas
Participate in regular staff meetings and training, as required
Other duties as tasked by Leadership