Cafe FOH/BOH Team Member

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $11.25 - $15.25
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Training and Development
employee recognition programs
Career advancement opportunities
Supportive team environment

Job Description

Urban Air Adventure Parks is a leading provider of indoor adventure parks, recognized as the market leader in location-based entertainment. Headquartered in Dallas, Texas, Urban Air pioneered the adventure park concept and currently operates the largest network of adventure parks worldwide. Their mission focuses on encouraging kids and families to have fun while pushing their limits and aiming higher, helping them achieve goals they once thought unattainable. Urban Air is committed to providing an exciting, safe, and welcoming environment where guests of all ages can experience unique physical challenges and thrill-seeking activities, making it a popular destination for family entertainment and group events. The company fosters an inclusive workplace culture and is an equal opportunity employer dedicated to the growth and development of its team members.

The Café BoH/FOH Team Member plays a vital role within the Urban Air Café by efficiently serving guests with food and beverages while maintaining high standards of guest care and service. This position combines responsibilities in both the kitchen (back of house) and the service area (front of house), including cooking, food preparation, cashiering, and guest interaction. Team members must display a strong sense of urgency and work efficiently in a fast-paced, noisy environment. They will be expected to manage guest orders promptly, handle transactions, provide expert advice on menu items, and ensure the cleanliness and organization of the Café area. Additionally, this role requires strict adherence to health code regulations and food safety standards, including measuring ingredients accurately, cooking and storing food at proper temperatures, and rotating stock appropriately. Working at the Urban Air Café means being part of a collaborative team that supports each other and maintains a professional atmosphere that reflects the company’s commitment to quality and guest satisfaction. The position offers an opportunity to engage with guests, influence positive dining experiences, and contribute to the overall success of Urban Air Adventure Parks. Team members receive ongoing training and participate in staff meetings to stay updated on operational procedures and quality standards. The role also demands physical stamina such as standing for long periods and lifting up to 30 pounds. This full-time position encourages individuals who possess a friendly personality, excellent communication skills, and a readiness to learn and adapt in a dynamic environment to apply and be part of Urban Air's exciting mission to inspire joy and achievement.

Job Requirements

  • Have a friendly and engaging personality and is a good written and verbal communicator
  • Able to work under pressure
  • Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
  • Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
  • An effective, well-organized and efficient team player with a strong sense of discipline and urgency
  • Holds oneself accountable for high personal standards of conduct and professionalism
  • Work days, nights, and/or weekends as required
  • Work in a noisy, fast-paced environment with distracting conditions
  • Move about facility and stand for long periods of time
  • Lift and carry up to 30 lbs

Job Qualifications

  • Minimum of high school diploma or equivalent required, some college preferred
  • Previous restaurant/quick service experience preferred
  • Basic math skills of adding and subtracting required
  • ServSafe or similar food handling certification preferred

Job Duties

  • Demonstrate the highest standards of guest relations and care when assisting guests at the counter
  • Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
  • Ensure adequate stock levels of supplies and consumables for the Café
  • area
  • Manage queues and exceed guest expectations
  • upsell to maximize profit
  • Keep Café
  • and surrounding areas tidy and clean
  • this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
  • Handle guest complaints in the first instance and report feedback to the Leadership Team
  • Work within established guidelines and operating procedures
  • Measure and assemble ingredients for menu items
  • Properly cook and store food items at appropriate temperatures
  • Rotate stock items as per established procedure
  • Ensure compliance with all health code regulations
  • Maintain clear, well-organized kitchen and storage areas
  • Participate in regular staff meetings and training, as required
  • Other duties as tasked by Leadership

Job Criteria

Experience

Entry Level (1-2 years)


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