Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $10.00 - $13.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
team events
flexible scheduling
Employee wellness programs
Job Description
Urban Air Adventure Parks is a leading indoor adventure park operator, recognized globally as the market leader in location-based entertainment. Founded and headquartered in Dallas, Urban Air has revolutionized the family entertainment industry by pioneering the adventure park concept. Their facilities offer a vibrant and engaging environment where kids and families can experience thrilling activities designed to inspire fun, learning, and achievement. With a commitment to inclusivity and equal opportunity employment, Urban Air thrives on fostering a welcoming and energetic atmosphere for both guests and team members. The Fayetteville location, like others in the Urban Air family, is dedicated to maintaining the highest standards of service and safety, delivering memorable experiences that encourage children to aim higher and accomplish new feats.
The position of Café BOH/FOH Team Member plays a critical role in delivering exceptional customer service while supporting both front-of-house and back-of-house café operations. Team members at Urban Air Café are expected to efficiently serve guests with food and beverages, ensuring a fast-paced yet friendly environment that upholds the company’s esteemed guest care standards. This role involves multitasking across various responsibilities, including cashiering, cooking, food preparation, and maintaining cleanliness and organization of the café and surrounding areas. Ideal candidates should exhibit a sense of urgency, teamwork, and excellent communication skills to manage queues, resolve guest complaints, and promote menu items effectively. Urban Air provides ongoing training and the opportunity to develop skills in food handling, customer service, and operational procedures within a dynamic and enjoyable setting. This employment opportunity is ideal for individuals seeking a challenging yet rewarding job in the fast-paced hospitality and entertainment industry where guest satisfaction is a top priority.
The position of Café BOH/FOH Team Member plays a critical role in delivering exceptional customer service while supporting both front-of-house and back-of-house café operations. Team members at Urban Air Café are expected to efficiently serve guests with food and beverages, ensuring a fast-paced yet friendly environment that upholds the company’s esteemed guest care standards. This role involves multitasking across various responsibilities, including cashiering, cooking, food preparation, and maintaining cleanliness and organization of the café and surrounding areas. Ideal candidates should exhibit a sense of urgency, teamwork, and excellent communication skills to manage queues, resolve guest complaints, and promote menu items effectively. Urban Air provides ongoing training and the opportunity to develop skills in food handling, customer service, and operational procedures within a dynamic and enjoyable setting. This employment opportunity is ideal for individuals seeking a challenging yet rewarding job in the fast-paced hospitality and entertainment industry where guest satisfaction is a top priority.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- Able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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