Cafe FOH/BOH Team Member

Joliet, IL, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

staff discount

Training and Development

Employee assistance program

career advancement

flexible scheduling

Job Description

Urban Air is a distinguished leader in the indoor adventure park industry and is widely recognized as the market leader in location-based entertainment. Headquartered in Dallas, Urban Air revolutionized the concept of adventure parks and has steadily grown to become the largest operator in the world. The company's mission revolves around inspiring kids to have fun while encouraging them to aim higher and accomplish goals they might not have thought achievable before. Urban Air's establishments promote an energetic, safe, and family-friendly environment where guests can enjoy a variety of thrilling activities and experiences.

Urban Air Mokena, a branch o... Show More

Job Requirements

Have a friendly and engaging personality and is a good written and verbal communicator
able to work under pressure
comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
an effective, well-organized and efficient team player with a strong sense of discipline and urgency
holds oneself accountable for high personal standards of conduct and professionalism
work days, nights and/or weekends as required
work in a noisy, fast-paced environment with distracting conditions
move about facility and stand for long periods of time
lift and carry up to 30 lbs

Job Qualifications

Minimum of high school diploma or equivalent required, some college preferred
previous restaurant/quick service experience preferred
basic math skills of adding and subtracting required
ServSafe or similar food handling certification preferred

Job Duties

Demonstrate the highest standards of guest relations and care when assisting guests at the counter
give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
ensure adequate stock levels of supplies and consumables for the Café area
manage queues and exceed guest expectations
upsell to maximize profit
keep Café and surrounding areas tidy and clean
handle guest complaints in the first instance and report feedback to the Leadership Team
work within established guidelines and operating procedures
measure and assemble ingredients for menu items
properly cook and store food items at appropriate temperatures
rotate stock items as per established procedure
ensure compliance with all health code regulations
maintain clear, well-organized kitchen and storage areas
participate in regular staff meetings and training, as required
other duties as tasked by Leadership

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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