Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
staff discount
Training and Development
Employee assistance program
career advancement
flexible scheduling
Job Description
Urban Air is a distinguished leader in the indoor adventure park industry and is widely recognized as the market leader in location-based entertainment. Headquartered in Dallas, Urban Air revolutionized the concept of adventure parks and has steadily grown to become the largest operator in the world. The company's mission revolves around inspiring kids to have fun while encouraging them to aim higher and accomplish goals they might not have thought achievable before. Urban Air's establishments promote an energetic, safe, and family-friendly environment where guests can enjoy a variety of thrilling activities and experiences.
Urban Air Mokena, a branch of this global entertainment leader, offers exciting employment opportunities within its Urban Air Café, where food service meets the high-energy atmosphere of an adventure park. Urban Air Mokena is committed to fostering diversity and is proudly an equal opportunity employer, welcoming applicants from all backgrounds.
The role of a Café Team Member at Urban Air is vital in delivering an exceptional guest experience. This position engages directly with guests, focusing on the efficient preparation and service of food and drinks in a bustling environment. The Café Team Member divides their time between kitchen duties and front-of-house service responsibilities, including cashiering and customer interaction. This dynamic role requires the team member to work swiftly and accurately with a pronounced sense of urgency, without compromising the quality of guest care and service.
In this role, excellent communication skills and a friendly, approachable demeanor are essential. Team members serve as ambassadors of the Urban Air brand, ensuring every guest feels welcomed and valued, which contributes to repeat patronage and overall satisfaction. The position involves managing stock levels, maintaining cleanliness, handling guest inquiries and complaints professionally, and adhering strictly to health and safety regulations. The Café Team Member supports the operational workflow by properly preparing food items, following safe cooking and storage practices, and maintaining organized kitchen and service areas.
This role is an excellent fit for individuals who thrive in fast-paced environments and take pride in delivering high standards of service. It provides growth opportunities through participation in regular staff meetings and training sessions. Often working collaboratively with other team members and leadership, the Café Team Member plays a crucial part in the seamless operation of the café area within the adventure park setting. Working shifts may include days, nights, and weekends, reflecting the nature of the entertainment industry. Physical activity is part of the job, including moving around the facility, standing for extended periods, and lifting items weighing up to 30 pounds.
Overall, joining Urban Air as a Café Team Member means becoming part of a passionate team dedicated to creating memorable experiences for families and guests. It offers a rewarding work experience where employees develop valuable customer service skills and gain exposure to the lively sector of location-based entertainment and indoor adventure parks. The role encourages teamwork, personal accountability, and a customer-first mindset, aligning with Urban Air’s core values and purpose.
Urban Air Mokena, a branch of this global entertainment leader, offers exciting employment opportunities within its Urban Air Café, where food service meets the high-energy atmosphere of an adventure park. Urban Air Mokena is committed to fostering diversity and is proudly an equal opportunity employer, welcoming applicants from all backgrounds.
The role of a Café Team Member at Urban Air is vital in delivering an exceptional guest experience. This position engages directly with guests, focusing on the efficient preparation and service of food and drinks in a bustling environment. The Café Team Member divides their time between kitchen duties and front-of-house service responsibilities, including cashiering and customer interaction. This dynamic role requires the team member to work swiftly and accurately with a pronounced sense of urgency, without compromising the quality of guest care and service.
In this role, excellent communication skills and a friendly, approachable demeanor are essential. Team members serve as ambassadors of the Urban Air brand, ensuring every guest feels welcomed and valued, which contributes to repeat patronage and overall satisfaction. The position involves managing stock levels, maintaining cleanliness, handling guest inquiries and complaints professionally, and adhering strictly to health and safety regulations. The Café Team Member supports the operational workflow by properly preparing food items, following safe cooking and storage practices, and maintaining organized kitchen and service areas.
This role is an excellent fit for individuals who thrive in fast-paced environments and take pride in delivering high standards of service. It provides growth opportunities through participation in regular staff meetings and training sessions. Often working collaboratively with other team members and leadership, the Café Team Member plays a crucial part in the seamless operation of the café area within the adventure park setting. Working shifts may include days, nights, and weekends, reflecting the nature of the entertainment industry. Physical activity is part of the job, including moving around the facility, standing for extended periods, and lifting items weighing up to 30 pounds.
Overall, joining Urban Air as a Café Team Member means becoming part of a passionate team dedicated to creating memorable experiences for families and guests. It offers a rewarding work experience where employees develop valuable customer service skills and gain exposure to the lively sector of location-based entertainment and indoor adventure parks. The role encourages teamwork, personal accountability, and a customer-first mindset, aligning with Urban Air’s core values and purpose.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- an effective, well-organized and efficient team player with a strong sense of discipline and urgency
- holds oneself accountable for high personal standards of conduct and professionalism
- work days, nights and/or weekends as required
- work in a noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods of time
- lift and carry up to 30 lbs
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- previous restaurant/quick service experience preferred
- basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- ensure adequate stock levels of supplies and consumables for the Café area
- manage queues and exceed guest expectations
- upsell to maximize profit
- keep Café and surrounding areas tidy and clean
- handle guest complaints in the first instance and report feedback to the Leadership Team
- work within established guidelines and operating procedures
- measure and assemble ingredients for menu items
- properly cook and store food items at appropriate temperatures
- rotate stock items as per established procedure
- ensure compliance with all health code regulations
- maintain clear, well-organized kitchen and storage areas
- participate in regular staff meetings and training, as required
- other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
