Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
Job Description
Urban Air Adventure Parks is the leading indoor adventure park and a prominent name in the location-based entertainment industry. Based in Dallas, Texas, the company has pioneered the adventure park concept and continues to expand as the largest operator of adventure parks globally. Urban Air is dedicated to providing an exhilarating and inspiring experience for children and families, enabling kids to have fun while pushing their limits and achieving goals they never thought possible. The parks offer a variety of attractions that combine physical activity with entertainment, fostering creativity, fitness, and social interaction in a safe, controlled environment. Urban Air Cincinnati operates under this larger mission and embraces the values of inclusivity and equal opportunity employment.
The role of a Café Team Member at Urban Air is central to maintaining a positive guest experience by delivering efficient service at the Urban Air Café. This position demands a dynamic individual who is comfortable working simultaneously in the kitchen and the service area, handling food preparation, cooking, cashiering, and guest interactions with great enthusiasm and a strong sense of urgency. The Café Team Member ensures that every guest encounter is pleasant, instructive, and professional, which helps build repeat clientele and enhances the overall reputation of the park. Responsibilities include engaging directly with guests to provide menu guidance and product recommendations, managing inventory and stock levels adequately, and maintaining high cleanliness and organization standards in the café and surroundings. This role necessitates multitasking in a fast-paced, often noisy environment while upholding all health and safety regulations. The ideal candidate is a team player who values discipline, accountability, and efficiency, capable of working autonomously as well as supporting fellow team members. Physical demands such as standing for extended periods, lifting moderately heavy items, and working variable shifts including nights and weekends are important considerations. This hourly wage position is suitable for those seeking employment in a vibrant, energetic setting with opportunities for learning and development in the hospitality and entertainment sectors.
The role of a Café Team Member at Urban Air is central to maintaining a positive guest experience by delivering efficient service at the Urban Air Café. This position demands a dynamic individual who is comfortable working simultaneously in the kitchen and the service area, handling food preparation, cooking, cashiering, and guest interactions with great enthusiasm and a strong sense of urgency. The Café Team Member ensures that every guest encounter is pleasant, instructive, and professional, which helps build repeat clientele and enhances the overall reputation of the park. Responsibilities include engaging directly with guests to provide menu guidance and product recommendations, managing inventory and stock levels adequately, and maintaining high cleanliness and organization standards in the café and surroundings. This role necessitates multitasking in a fast-paced, often noisy environment while upholding all health and safety regulations. The ideal candidate is a team player who values discipline, accountability, and efficiency, capable of working autonomously as well as supporting fellow team members. Physical demands such as standing for extended periods, lifting moderately heavy items, and working variable shifts including nights and weekends are important considerations. This hourly wage position is suitable for those seeking employment in a vibrant, energetic setting with opportunities for learning and development in the hospitality and entertainment sectors.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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