Cafe FOH/BOH Team Member

Berwyn, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

team environment

Job Description

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Based in Dallas, Urban Air pioneered the adventure park concept and operates the largest number of adventure parks worldwide. The company is dedicated to providing a safe, exciting, and fun environment where families and kids can experience adventurous activities designed to help them aim higher and accomplish what they never thought possible. Urban Air North Riverside, part of this exciting franchise, embodies this mission and culture, emphasizing exceptional guest experiences and a team-oriented atmosphere. Their commitment to inclusivity and equal opportunity employment speaks to their values in creating an environment where all employees feel valued and supported.

The Café Team Member role at Urban Air North Riverside plays a vital part in maintaining an outstanding guest experience by efficiently serving food and drinks. This position requires spending time in both kitchen and service areas, including cashiering duties, guest interaction, food preparation, and service. The ideal candidate must work with a sense of urgency while upholding the highest standards of guest care and service excellence. Responsibilities include managing inventory and supplies, maintaining cleanliness, handling guest feedback effectively, and operating within health and safety guidelines. This role demands multitasking capabilities, strong communication skills, and the ability to work well under pressure. It offers a dynamic and engaging work environment suited for those who enjoy providing excellent customer service, being part of a fast-paced team, and contributing to a positive guest experience. The Café Team Member is also expected to participate in ongoing training and contribute to the smooth operation of the café through cooperation and adherence to company procedures. Urban Air North Riverside values employees who take initiative and uphold professionalism, ensuring that their workplace remains welcoming and efficient at all times. This employment opportunity is full-time with a competitive compensation structure reflecting the skills and responsibilities required.

Job Requirements

Have a friendly and engaging personality and is a good written and verbal communicator
Able to work under pressure
Comfortable working with members of the public
able to initiate conversations and provide a sincere welcome and enjoy providing good service
Willingness to learn, take instruction and work under own initiative
supporting other team members and able to multitask
An effective, well-organized and efficient team player with a strong sense of discipline and urgency
Holds oneself accountable for high personal standards of conduct and professionalism
Work days, nights, and or weekends as required
Work in a noisy, fast paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 30 lbs.

Job Qualifications

Minimum of High School Diploma or equivalent required, some College preferred
Previous restaurant or quick service experience preferred
Basic math skills of adding and subtracting required
ServSafe or similar food handling certification preferred

Job Duties

Demonstrate the highest standards of guest relations and care when assisting guests at the counter
Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
Ensure adequate stock levels of supplies and consumables for Café area
Manage queues and exceed guest expectations
upsell to maximize profit
Keep Café and surrounding areas tidy and clean
this includes, but is not limited to, table clearing, removing and washing dishes, and taking out trash
Handle guest complaints in the first instance and report feedback to the Leadership Team
Work within established guidelines and operating procedures
Measure and assemble ingredients for menu items
Properly cook and store food items at appropriate temperatures
Rotate stock items as per established procedure
Ensure compliance with all health code regulations
Maintain clear, well-organized kitchen and storage areas
Participate in regular staff meetings and training, as required
Other duties as tasked by Leadership