Urban Air Adventure Parks logo

Cafe FOH/BOH Team Member

Job Overview

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Employment Type

Part-time
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Training and Development
team environment
flexible scheduling
Career advancement opportunities

Job Description

Urban Air Adventure Parks is the leading indoor adventure park operator and a pioneer in the location-based entertainment industry. Based in Dallas, the company has established itself as the largest operator of adventure parks worldwide, providing a thrilling and fun experience for families and kids. With a strong focus on safety, innovation, and creating memorable experiences, Urban Air ensures that their facilities cater to kids of all ages, encouraging them to aim higher and achieve more than they imagined possible. The company is committed to fostering an inclusive and welcoming work environment as an equal opportunity employer, dedicated to employee development and guest satisfaction.

The Café Team Member role at Urban Air Kendall represents a vital part of the guest experience by providing exceptional service in the café area. This position involves multi-tasking responsibilities such as preparing and serving food and beverages, managing cash registers, maintaining cleanliness, and engaging with guests to provide product recommendations and ensure satisfaction. The role requires the ability to work quickly and efficiently under pressure while maintaining courteous and professional guest relations. Team members will be involved in inventory management, food safety compliance, and operational procedures to uphold the high standards expected by Urban Air. Flexibility to work various shifts, including days, nights, and weekends, is essential due to the operational demands of the park. This full-time or part-time position is ideal for individuals who enjoy a dynamic, fast-paced environment and have a passion for delivering outstanding customer service. Urban Air offers its team members opportunities for learning and growth within a supportive team culture, making it an excellent choice for those seeking a rewarding role in the entertainment and hospitality sector.

Job Requirements

  • Have a friendly and engaging personality and is a good written and verbal communicator
  • able to work under pressure
  • Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
  • Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
  • An effective, well-organized and efficient team player with a strong sense of discipline and urgency
  • Holds oneself accountable for high personal standards of conduct and professionalism
  • Work days, nights, and/or weekends as required
  • Work in a noisy, fast paced environment with distracting conditions
  • Move about facility and stand for long periods of time
  • Lift and carry up to 30 lbs.

Job Qualifications

  • Minimum of high school diploma or equivalent required, some college preferred
  • Previous restaurant/quick service experience preferred
  • Basic math skills of adding and subtracting required
  • ServSafe or similar food handling certification preferred

Job Duties

  • Demonstrate the highest standards of guest relations and care when assisting guests at the counter
  • Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
  • Ensure adequate stock levels of supplies and consumables for Café area
  • Manage queues and exceed guest expectations
  • upsell to maximize profit
  • Keep Café and surrounding areas tidy and clean
  • this includes, but is not limited to, table clearing, removing and washing dishes, and taking out trash
  • Handle guest complaints in the first instance and report feedback to the Leadership Team
  • Work within established guidelines and operating procedures
  • Measure and assemble ingredients for menu items
  • Properly cook and store food items at appropriate temperatures
  • Rotate stock items as per established procedure
  • Ensure compliance with all health code regulations
  • Maintain clear, well-organized kitchen and storage areas
  • Participate in regular staff meetings and training, as required
  • Other duties as tasked by Leadership

Job Criteria

Experience

Entry Level (1-2 years)


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