Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
team environment
Training and Development
Job Description
Victory Cafe is a vibrant establishment known for delivering exceptional coffee experiences along with a welcoming atmosphere tailored to customers, students, staff, and visitors. As an integral part of Victory, this cafe not only serves high-quality beverages and food but also strictly adheres to Victory's protocols, policies, and biblical values. The cafe operates with dedication towards maintaining a standard of personal conduct and lifestyle in alignment with the organization's Honor Code and Employee Handbook. Victory Cafe is an active part of the church community, encouraging team members to contribute fully to the life of the church and support its mission, vision, and philosophy.
The role of the Customer Service Associate at Victory Cafe is pivotal for sustaining the high standards for which the cafe is known. This position is designed for individuals who are enthusiastic, customer-oriented, and capable of multitasking in a fast-paced environment. The role involves greeting customers warmly as they enter, taking their orders accurately via a POS system while noting any customizations, and crafting beverages such as espresso drinks, lattes, pour-overs, teas, and cold brews according to company recipes and quality standards. The associate must also engage in preparing and serving food items like pastries, sandwiches, and soups, ensuring that all offerings meet quality controls including proper grinding, measuring, and steaming of milk.
Additionally, the Customer Service Associate plays a key role in maintaining the cafe environment by restocking supplies continuously, tracking inventory levels, and supporting the setup and closing of daily operations including sanitation and cash register balancing. This role requires flexibility as it includes weekend shifts and scheduling. The position demands physical activity, including moving merchandise up to 35 pounds, reaching, bending, and standing for extended periods. Beyond technical skills, upholding integrity and modeling positive behavior aligned with Victory's biblical standards is essential. This is a full-time role that offers an opportunity to work in a community-focused, spiritually grounded cafe where every day provides the chance to make a positive impact on customers and colleagues alike. The Customer Service Associate is often the front line of Victory Cafe, setting the tone for an excellent customer experience and contributing significantly to the cafe's smooth operation and welcoming environment.
The role of the Customer Service Associate at Victory Cafe is pivotal for sustaining the high standards for which the cafe is known. This position is designed for individuals who are enthusiastic, customer-oriented, and capable of multitasking in a fast-paced environment. The role involves greeting customers warmly as they enter, taking their orders accurately via a POS system while noting any customizations, and crafting beverages such as espresso drinks, lattes, pour-overs, teas, and cold brews according to company recipes and quality standards. The associate must also engage in preparing and serving food items like pastries, sandwiches, and soups, ensuring that all offerings meet quality controls including proper grinding, measuring, and steaming of milk.
Additionally, the Customer Service Associate plays a key role in maintaining the cafe environment by restocking supplies continuously, tracking inventory levels, and supporting the setup and closing of daily operations including sanitation and cash register balancing. This role requires flexibility as it includes weekend shifts and scheduling. The position demands physical activity, including moving merchandise up to 35 pounds, reaching, bending, and standing for extended periods. Beyond technical skills, upholding integrity and modeling positive behavior aligned with Victory's biblical standards is essential. This is a full-time role that offers an opportunity to work in a community-focused, spiritually grounded cafe where every day provides the chance to make a positive impact on customers and colleagues alike. The Customer Service Associate is often the front line of Victory Cafe, setting the tone for an excellent customer experience and contributing significantly to the cafe's smooth operation and welcoming environment.
Job Requirements
- High school diploma or equivalent
- food handlers permit
- customer service experience preferred
- ability to lift up to 35 pounds
- ability to stand and walk continuously throughout shifts
- good communication skills
- ability to multi-task in fast-paced environments
- adherence to Victory protocol, policies and procedures
- commitment to uphold biblical standards and maintain confidentiality
- ability to work weekends and flexible scheduling
- ability to follow instructions and procedures accurately
Job Qualifications
- Food handlers permit
- customer service oriented
- attention to detail
- ability to multi-task
- good communication skills including written and verbal
- some experience working in a POS system and cash handling
- ability to understand and follow specific instructions and procedures
- barista knowledge preferred but not required
Job Duties
- Greeting customers immediately and warmly upon entry
- accurately taking orders via the POS system noting customizations
- preparing and serving hot and cold beverages following specific recipes and company standards
- ensuring quality control by dialing in grinders and measuring coffee
- preparing and serving food items such as pastries, sandwiches, and soup
- restocking supplies to maintain workflow
- tracking inventory levels and notifying management of low supplies
- setting up or shutting down equipment and sanitizing machines
- balancing the cash register at the end of the shift
- processing cash and credit card transactions accurately
- providing positive and cheerful customer service
- assisting in prepping food and drink areas
- working weekend shifts and maintaining scheduling flexibility
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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