Café Coordinator, Kohler Waters Spa

Kohler Co. is a globally recognized manufacturing company known for its innovative designs, quality products, and commitment to gracious living. With a rich heritage dating back over a century, Kohler has grown to become a leader in the building products industry, offering a wide range of plumbing products, engines, and power systems. The company emphasizes a culture of creativity, inclusivity, and ongoing personal development, ensuring employees have the opportunity to collaborate across functions and grow professionally. At Kohler, associates are supported from day one with comprehensive benefits, a competitive salary, and a workplace committed to diversity and equal opportunity.

The current opportunity is for a full-time onsite leadership role in the Café located in Burr Ridge, IL, focusing on driving profitability, associate engagement, and an exceptional guest experience. This position involves overseeing all aspects of the Café's operations including retail sales, product displays, front of house service, food preparation, quality control, and inventory management. The manager will be instrumental in achieving sales targets through upselling, promotional events, and maintaining enticing retail displays. They will ensure associates are well-trained in sales techniques and guest service standards to maintain consistent quality and guest satisfaction.

Operational excellence is a key component of the role, requiring control and oversight of expenses within budget, precise inventory management for retail and food items, and accurate payroll management with necessary approvals. The manager will also be engaged in associate management, including scheduling, coaching, mentoring, performance reviews, and adherence to company policies. Motivating and holding the team accountable while fostering a positive work environment is essential.

Guest service responsibilities include maintaining high satisfaction scores, responding to feedback proactively, ensuring cleanliness and visual appeal of the store, and providing frontline coaching to staff. Culinary operations duties require overseeing food preparation to culinary standards, managing production according to forecasted needs, standardizing recipes, and maintaining consistency even in the manager's absence. The role also involves culinary safety advocacy and completion of safety reports when required.

Administrative duties include utilizing department systems such as Infogenesis, managing standard operating procedures, and maintaining ordering and inventory procedures. The role works weekdays and weekends between 7:00 am and 5:00 pm, paying an hourly rate starting at $19.00, adjusted based on experience and education. The successful candidate must be authorized to work in the US without sponsorship and will benefit from day one access to medical, dental, vision, and 401(k) plans with company matching.

This position is ideal for individuals with leadership experience in retail or food and beverage, basic accounting or inventory knowledge, and culinary education at the associate or college level. Food manager certification or ability to obtain within six months is mandatory. Kohler's mission is to enhance gracious living by investing in its associates' development and providing a supportive, inclusive workplace culture. Joining Kohler means becoming part of a storied company dedicated to quality, innovation, and exceptional customer and associate experiences.