Café Coach- Rittenhouse

Capital One is a forward-thinking financial institution that is transforming the banking experience for customers across the United States. Known for its innovation and customer-first approach, Capital One blends technology with personal service to create a banking environment that is flexible and accessible to meet the diverse needs of its customers. One of the key expressions of its commitment to redefining banking is the Capital One Cafe9, a unique space designed to be more than just a place for financial transactions. These Cafe9s serve as community hubs where customers can explore digital and financial tools in a welcoming setting, enjoy specialty coffee, access free WiFi, and receive expert advice from Capital One Ambassadors. As part of a broader effort to enhance community engagement and customer experience, Capital One invests heavily in the development of its Cafe9 teams, ensuring that they not only provide exceptional service but also foster learning and connectivity within the communities they serve.

The role of Cafe9 Coach at Capital One's Rittenhouse location is a leadership position that sits at the intersection of team management, customer experience, and community involvement. This full-time role offers an annual salary range of $95,000 to $105,000 and includes eligibility for performance-based incentive compensation that may consist of cash bonuses or long-term incentives. As a Cafe9 Coach, you will be the face of Capital One in your community, responsible for leading an energized team of Cafe9 Ambassadors who are passionate about connecting with customers, educating them about Capital One's products and services, and creating extraordinary experiences.

Your leadership will extend beyond daily operational management; you will serve as a mentor, guide, and motivator for your team, driving professional and personal development. The role requires someone who thrives in a dynamic environment and who is committed to continuous improvement and innovation. As a Cafe9 Coach, you will cultivate a welcoming environment, ensuring the Cafe9 space is maintained at the highest standards and embodies the Capital One brand spirit. You will also act as a community liaison, building strategic alliances with local businesses, nonprofits, and organizations to foster partnerships and generate new business opportunities.

This role also demands a customer-centric mindset, with a focus on advocacy and assistance. You will be expected to support customers by guiding them through Capital One's digital and mobile platforms, helping them understand available products and tools that can help achieve their financial goals. Being digitally savvy and comfortable with technology is essential to this role, as is possessing the strong interpersonal skills needed to connect with a diverse customer base. If you are a natural leader who enjoys fostering a collaborative and inspiring team environment, loves working within your community, and is excited about being part of a reimagined banking experience, the Capital One Cafe9 Coach position could be an exciting and rewarding opportunity for you.