Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.85 - $28.30
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
flexible spending accounts
Adoption assistance
Paid parental leave
retirement plans
educational assistance
Job Description
Advocate Health is a leading nonprofit integrated health system in the United States, formed through the merger of Advocate Aurora Health and Atrium Health. The organization operates under several regional brands including Advocate Health Care in Illinois, Atrium Health across the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. Advocate Health is nationally recognized for its clinical innovation, exceptional health outcomes, outstanding consumer experience, and commitment to value-based care. With headquarters in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients annually, engaging in numerous clinical trials and research initiatives, with academic support from Wake Forest University School of Medicine.
The organization employs around 155,000 teammates across 69 hospitals and over 1,000 care locations. Advocate Health is renowned for its expertise in various medical specialties, including cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and musculoskeletal programs. In addition to patient care, Advocate Health has one of the nation's largest graduate medical education programs, with over 2,000 residents and fellows participating in more than 200 training programs. The health system is dedicated to providing equitable care to diverse communities and contributes over $6 billion annually in community benefits.
The role of Barista within Advocate Health is a full-time position offering 40 hours per week, with available shifts during the first and second shifts. The pay range for this role is between $18.85 and $28.30 per hour, and the position is benefits eligible. The barista plays an essential role in delivering legendary customer service, providing quick, friendly, and personalized attention to every customer. This position demands an individual who embodies a customer-first attitude and can connect authentically with customers to discover and respond to their needs.
Key responsibilities include preparing and selling baked goods and food items, processing transactions accurately, adhering to cash handling policies, and maintaining the highest standards of product preparation. Baristas follow official Starbucks recipes (where applicable), specialty drink measurements, and food presentation standards to ensure consistent quality. The role also involves operating and maintaining espresso equipment to meet manufacturer and sanitation guidelines.
Working in a high-volume environment, the barista must remain calm and set a positive example for the team, contributing to overall store goals to increase sales and improve profitability. The position also supports new barista training by offering encouraging coaching and reinforcing effective performance. Attention to food safety is critical, with responsibilities including monitoring food and equipment temperatures, following safe food handling procedures, performing continuous sanitation duties, and complying with Hazard Analysis Critical Control Point (HACCP) standards.
Other duties involve preparing inventory, requisitioning daily supplies, and ensuring proper storage and labeling of food and beverage items. This role requires a thorough understanding of food preparation, good communication skills, and the ability to work independently in a fast-paced environment. Physical demands include the ability to stand for long periods, manage multiple tasks simultaneously, handle hot beverages and food safely, and lift items as heavy as 50 pounds occasionally.
Advocate Health provides a comprehensive Total Rewards program that includes competitive compensation with opportunities for shift and incentive pay, paid time off, a variety of health and welfare benefits (medical, dental, vision, life, short- and long-term disability), flexible spending accounts, family benefits including adoption assistance and paid parental leave, retirement savings plans with employer contributions, and educational assistance programs. These benefits support the well-being and career development of employees and foster a positive, inclusive work culture.
The organization employs around 155,000 teammates across 69 hospitals and over 1,000 care locations. Advocate Health is renowned for its expertise in various medical specialties, including cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and musculoskeletal programs. In addition to patient care, Advocate Health has one of the nation's largest graduate medical education programs, with over 2,000 residents and fellows participating in more than 200 training programs. The health system is dedicated to providing equitable care to diverse communities and contributes over $6 billion annually in community benefits.
The role of Barista within Advocate Health is a full-time position offering 40 hours per week, with available shifts during the first and second shifts. The pay range for this role is between $18.85 and $28.30 per hour, and the position is benefits eligible. The barista plays an essential role in delivering legendary customer service, providing quick, friendly, and personalized attention to every customer. This position demands an individual who embodies a customer-first attitude and can connect authentically with customers to discover and respond to their needs.
Key responsibilities include preparing and selling baked goods and food items, processing transactions accurately, adhering to cash handling policies, and maintaining the highest standards of product preparation. Baristas follow official Starbucks recipes (where applicable), specialty drink measurements, and food presentation standards to ensure consistent quality. The role also involves operating and maintaining espresso equipment to meet manufacturer and sanitation guidelines.
Working in a high-volume environment, the barista must remain calm and set a positive example for the team, contributing to overall store goals to increase sales and improve profitability. The position also supports new barista training by offering encouraging coaching and reinforcing effective performance. Attention to food safety is critical, with responsibilities including monitoring food and equipment temperatures, following safe food handling procedures, performing continuous sanitation duties, and complying with Hazard Analysis Critical Control Point (HACCP) standards.
Other duties involve preparing inventory, requisitioning daily supplies, and ensuring proper storage and labeling of food and beverage items. This role requires a thorough understanding of food preparation, good communication skills, and the ability to work independently in a fast-paced environment. Physical demands include the ability to stand for long periods, manage multiple tasks simultaneously, handle hot beverages and food safely, and lift items as heavy as 50 pounds occasionally.
Advocate Health provides a comprehensive Total Rewards program that includes competitive compensation with opportunities for shift and incentive pay, paid time off, a variety of health and welfare benefits (medical, dental, vision, life, short- and long-term disability), flexible spending accounts, family benefits including adoption assistance and paid parental leave, retirement savings plans with employer contributions, and educational assistance programs. These benefits support the well-being and career development of employees and foster a positive, inclusive work culture.
Job Requirements
- No formal education
- typically requires 1 year of experience in a hospital or hotel/restaurant food service environment
- ability to contribute to a positive work environment
- thorough understanding of food preparation through on-the-job training or a food service course
- attends barista training sessions to attain certification and recertification
- excellent customer service skills
- ability to maintain patient confidentiality
- ability to perform responsibilities in a self-directed environment
- ability to read and understand written and oral communications
- excellent communication and customer service skills to effectively interact with internal and external customers
Job Qualifications
- Typically requires 1 year of experience in a hospital or hotel/restaurant food service environment
- ability to contribute to a positive work environment
- thorough understanding of food preparation through on-the-job training or a food service course
- attends barista training sessions to attain certification and recertification
- excellent customer service skills
- ability to maintain patient confidentiality
- ability to perform responsibilities in a self-directed environment
- ability to read and understand written and oral communications
- excellent communication and customer service skills to effectively interact with internal and external customers
Job Duties
- Greets all customers by providing quick, friendly and personal service
- delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- discovers and responds to customer needs
- sells and serves baked goods and food items to customers
- processes transactions through the POS and provides change to customers
- follows cash handling procedures and cash register policies
- maintains the highest level of standards for all product preparation
- adheres to all licensed Starbucks recipes, specialty drinks, measurements and food presentation standards
- provides top quality espresso shots for hot and cold beverages
- maintains espresso equipment to manufacturer and sanitation standards
- maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- communicates with staff and management to solve problems and improve quality and service and effectively implement change
- contributes to cafe goals for increasing sales and improving profits
- assists with new barista training by positively reinforcing successful performance and giving respectful and encouraging coaching
- monitors and records temperatures of food items and equipment
- reports food danger temperatures to manager
- monitors cooked food temperatures and utilizes established procedures to ensure safe food handling techniques and prevent bacteria contamination
- prepares inventory, requisitions daily supplies and ensures proper labeling and storage
- replenishes food service areas to include supply of food, cold beverages, dry supplies, paper supplies, etc
- follows established operational policies and procedures to ensure safe food handling techniques and prevent bacteria contamination
- performs sanitation duties on a continual basic to ensure a safe work environment, including utensils, refrigerators and transportation carts and food service equipment
- maintains proper production, safety and sanitation standards
- corrects deficiencies as required, including interpretation, maintenance and implementation
- complies with Hazard Analysis Critical Control Point standard
Job Criteria
Experience
No experience required
Job Location
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