Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
Retirement Plan
Employee assistance program
Job Description
This position is with a reputable Cafe operation known for its commitment to excellent customer service and maintaining high standards of food safety and cleanliness. Reporting directly to the Cafe Manager, this role is integral to the smooth functioning of daily cafe services. The cafe specializes in offering high-quality specialty coffee and tea drinks alongside various food items, and it strives to create a welcoming and spotless environment for every guest. The employment type is full-time, requiring dedication and the ability to work flexible hours including evenings, weekends, and holidays as needed. Compensation details are typically competitive within the food service industry but are not explicitly stated here.
The role of the Cafe Team Member involves multifaceted responsibilities centered on superior customer service, adherence to health and safety regulations, and operational efficiency. Daily tasks include setting up the cafe each morning with appropriate food displays and furnishing, continuously maintaining cleanliness and order throughout the day, and restocking supplies to meet customer demand. Candidates must possess a valid Food Handlers license and demonstrate proficiency as a Barista in preparing both hot and cold specialty coffee and tea drinks, reflecting the cafe’s dedication to quality beverages. Managing the Point of Sale (POS) system accurately is critical, including cash handling and daily cash drawer reconciliation, ensuring smooth financial transactions.
Beyond service-related functions, the role demands collaboration with vendors for product placement and promotions, as well as working closely with the facilities team on stocking and maintaining safety standards regarding spills and waste management. The role demands physical stamina with the ability to stand for extended periods and occasionally lift up to 50 pounds while working under varying environmental conditions, from indoor climate control to outdoor or weather-exposed tasks. A core aspect of the position is upholding the cafe’s health codes and fire safety policies meticulously to ensure a safe environment for guests and staff alike.
The ideal candidate embodies the values of the Employee Promise, showing ownership, attentiveness, respect, and integrity in interactions with customers and co-workers. They must maintain a positive, guest-focused attitude by acknowledging and greeting patrons warmly, using name recognition when possible, and always being prepared to provide alternative solutions to challenges that arise. In addition, maintaining all areas including seating, storage, equipment, and inventory with impeccable orderliness and cleanliness is expected. This role is perfect for someone who thrives in dynamic, team-driven environments and is committed to delivering an exceptional customer experience with enthusiasm and professionalism.
The role of the Cafe Team Member involves multifaceted responsibilities centered on superior customer service, adherence to health and safety regulations, and operational efficiency. Daily tasks include setting up the cafe each morning with appropriate food displays and furnishing, continuously maintaining cleanliness and order throughout the day, and restocking supplies to meet customer demand. Candidates must possess a valid Food Handlers license and demonstrate proficiency as a Barista in preparing both hot and cold specialty coffee and tea drinks, reflecting the cafe’s dedication to quality beverages. Managing the Point of Sale (POS) system accurately is critical, including cash handling and daily cash drawer reconciliation, ensuring smooth financial transactions.
Beyond service-related functions, the role demands collaboration with vendors for product placement and promotions, as well as working closely with the facilities team on stocking and maintaining safety standards regarding spills and waste management. The role demands physical stamina with the ability to stand for extended periods and occasionally lift up to 50 pounds while working under varying environmental conditions, from indoor climate control to outdoor or weather-exposed tasks. A core aspect of the position is upholding the cafe’s health codes and fire safety policies meticulously to ensure a safe environment for guests and staff alike.
The ideal candidate embodies the values of the Employee Promise, showing ownership, attentiveness, respect, and integrity in interactions with customers and co-workers. They must maintain a positive, guest-focused attitude by acknowledging and greeting patrons warmly, using name recognition when possible, and always being prepared to provide alternative solutions to challenges that arise. In addition, maintaining all areas including seating, storage, equipment, and inventory with impeccable orderliness and cleanliness is expected. This role is perfect for someone who thrives in dynamic, team-driven environments and is committed to delivering an exceptional customer experience with enthusiasm and professionalism.
Job Requirements
- excellent customer service
- able to work by standing on legs and feet for up to 8 hours each day
- be detailed oriented and organized
- previous experience in cafe or restaurant preferred
- previous experience handling a cash register and cash handling
- able to follow all health laws and company policies pertaining to the handling of food and guest services
- understand and follow stale dating rules
- ability to work a flexible schedule which may include evenings and/or weekends and holidays
- successful completion of all pre-employment screening
- no history of allergy related to animals or plants
- ability to occasionally lift, move, carry, push, or pull up to 50lbs
- ability to stand and walk for long periods of time
- ability to use hands to handle or feel and reach with hands and arms
- ability to balance, stoop, kneel, crouch, climb stairs or crawl
- required to frequently talk and hear
- no impairment of sight, smell, hearing, touch, balance and agility of movement
- must be able to take directional cues directly or indirectly
- ability to work in an environment that may be loud at times
- ability to work in all weather conditions, including occasional extreme hot or cold, and wet and/or humid conditions
- ability to communicate and relate well to all ages of the general public and coworkers
- ability to perceive and respond to verbal and visual direction, as well as the surrounding environment
- ability to work flexible hours to include weekends and holidays
- ability to work as part of a team in a constantly changing environment, as well as individually, with minimum supervision
Job Qualifications
- valid food handlers license
- experience as a barista making specialty hot and cold coffee and tea drinks
- experience operating a point of sale system and cash handling
- excellent customer service skills
- ability to follow health codes and safety policies
- good organizational and cleanliness habits
- ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- assist in food service operations including handling of food properly using the correct tools, gloves, and serving pieces
- operate a computer point of sale system inclusive of cash handling
- maintain accurate cash drawing proving each day
- maintain cleanliness and orderliness of all food displays and equipment
- restock food and supplies as needed throughout the day
- maintain cafe seating areas by cleaning tables and arranging chairs for next guests
- collaborate with vendors and facilities team for stocking and maintenance tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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