Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Virtual care
Employee assistance program
fertility support
Paid Time Off
Holiday closure
Parental leave
401k plan
Education support
Professional Development
employee recognition
Community involvement
Job Description
Convene is a leading global hospitality company renowned for managing an expansive portfolio of lifestyle brands dedicated to transforming the way people meet, work, and gather. At its core, Convene creates hospitality-driven experiences and uniquely designed destinations across its various brands with a profound mission to foster genuine human-to-human connection. The portfolio encompasses distinguished brands such as Convene, etc.venues by Convene, and Convene Signature. Each brand provides a comprehensive range of products, including event venues, meeting rooms, flexible office spaces, and building amenity centers to cater to the dynamic needs of modern professionals and organizations. With hospitality as a foundational... Show More
Job Requirements
- Must be able to lift and/or move items regularly up to 30 pounds
- Able to adjust vision to both day and night lighting and focus on distant and close-range projects
- Regularly required to handle food and hot beverages
- Previous experience in a customer service or cafe environment preferred
- Ability to work full-time and collaborate effectively with team members
- Strong communication skills and a friendly demeanor
- Adherence to company standards and health and safety regulations
Job Qualifications
- Maintains positive company morale and professional attitude
- Excellent verbal and written skills
- Well-organized and detail-oriented
- Strong coffee knowledge with the ability to train and develop peers
Job Duties
- Ensures that all customers are educated on our products and services
- Maintains the highest quality, consistent product standards, elevated service
- Follows all company beverage recipes and procedures
- Passes monthly re-certifications in a timely manner
- Develops an understanding of coffee and tea regions and the various differences in flavor and blends
- Curates weekly beverage specials and collaborates with onsite team to thoughtfully pair specials with programming
- Proficiently prepares espresso and tea beverages
- Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items
- Verbally receives and calls back customer orders in a friendly manner
- Reports all customer complaints to manager on duty
- Responds proactively to prevent customer service situations
- Full knowledge of coffee and food menu required
- Accurately rings sales orders into Point of Sale system and completes each transaction efficiently
- Answers customer questions regarding coffee beverage preparation, and menu item preparation and ingredients
- Weighs, grinds and packs coffee per customers' orders according to company guidelines
- Sells and serves baked goods and miscellaneous food items to customers
- Displays and restocks all food items for customers to purchase
- Maintains efficient, friendly service
- Restocks paper goods and other miscellaneous service items as needed
- Routinely cleans the bar area, floor, windows and grinders, and takes out trash
- Delivers food orders to coinciding table and customer, while maintaining steps of service standards
- Works closely with Culinary team to ensure food orders are being delivered in a timely manner
- Completes side work as assigned and as necessary
- Assists in the distribution of weekly shipments
- Responsible for bussing, maintaining and cleaning common areas and shared meeting rooms within Cafe area
- Reports potential safety hazards to the manager on duty
- Reports all employee accidents to the manager on duty
- Informs the manager on duty of any operational inconsistencies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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