Cafe Attendant

Neighborhood Health Association (NHA) is Northwest Ohio's largest community health center system. Since its establishment in 1969, NHA has expanded to operate over 13 clinics, offering a broad spectrum of health services including medical, dental, pediatric, women's, senior, and homeless care, alongside a full-service pharmacy and laboratory. NHA is dedicated to a mission of empowering and educating communities through exceptional health care services, diligently working to eliminate health care inequities, and encouraging personal responsibility for health regardless of an individual's ability to pay. As a drug-free workplace and an Equal Opportunity Employer, NHA fosters an inclusive and supportive environment for its employees and the communities it serves.

The Caf Attendant/Job Coach role at the Nourish Caf, located inside the Nexus Health Care, is a full-time position that offers a unique blend of service and workforce development. This position operates during typical business hours from Monday to Friday, 37.5 hours per week, with no requirements to work evenings, weekends, or holidays. The role is designed for individuals who are passionate about customer service and training others to succeed in their job readiness and employment goals.

In this role, the incumbent will handle a wide array of duties related to café operations including cashiering, sandwich making, serving food and beverages, and maintaining cleanliness of the dining area and café equipment. Knowledge of local health department sanitation requirements is essential to ensure compliance and the safety of guests and staff. Beyond the physical duties of the café, the position also involves the management and delivery of the Job Readiness program, aimed at unemployed clients who receive training in soft skills, job-specific skills, customer service, and hands-on experience in the café environment.

The Job Coach component of the role requires preparing and delivering training sessions to individuals or groups, providing one-on-one support, and monitoring client progress by offering coaching when necessary. This aspect of the position demands exceptional communication skills, patience, and a dedicative approach to workforce development. The coach will use established training material with the flexibility to suggest updates to enhance program effectiveness.

Candidates must demonstrate an ability to work independently and as a part of a team, showing initiative and sound judgment in the absence of specific orders. Physical requirements include the ability to occasionally lift up to 60 pounds. Computer knowledge and the ability to handle cash transactions accurately are also important. Overall, this role offers a meaningful opportunity for individuals enthusiastic about making a difference in their community through both direct service and impactful training and support to clients transitioning into the workforce.