Cafe Associate

Sam's Club is a leading membership-only warehouse club that provides its members with a unique shopping experience by offering a wide range of high-quality products at competitive prices. Established as a subsidiary of Walmart Inc., Sam's Club operates across the United States and beyond, catering to individuals, families, and businesses. Known for its commitment to excellent customer service, innovative retail technology, and a diverse product portfolio, Sam's Club continues to grow and adapt in the evolving retail industry. The company places a strong emphasis on teamwork, member satisfaction, and associate development. Sam's Club is proud to offer a rewarding and dynamic work environment with competitive pay and comprehensive benefits to support the well-being and growth of its employees.

The role being offered is a key position within the prepared food merchandise team. This role is designed for individuals who are passionate about food preparation, quality service, and teamwork. The position involves a variety of responsibilities that range from maintaining up-to-date knowledge of prepared food products to collaborating with cross-functional teams and educating other associates on tools, tasks, and resources. Associates in this role are expected to be versatile and willing to work in other store areas as business needs arise.

The successful candidate will prepare food following established item specifications, plan for future and mass productions, and manage seasonal inventory. Adherence to food safety standards, sanitation guidelines, cold chain compliance, and inventory management is crucial. Associates will also operate, maintain, and sanitize equipment to ensure optimal functionality. Leveraging digital tools to enhance sales and improve both member and associate experiences is an important aspect of the role. This includes using handheld technology for immediate business decisions related to production, ordering merchandise, receiving club pickup orders, training, and product quality management.

The position requires a proactive and ownership-driven approach where associates drive performance in their areas by managing merchandise stock and rotation, ensuring quality and date control standards, and minimizing waste. Providing excellent customer service is a priority, including acknowledging members, assisting with purchasing decisions, and resolving any inquiries or concerns. Additionally, the role serves as a talent ambassador by fostering a brand-positive environment, inspiring and supporting team members, understanding challenges, and assisting with training as needed.

Compliance with company policies, procedures, and ethical standards is mandatory. The role requires effective communication, collaboration with managers and coworkers, and the ability to adapt to change and feedback. Associates are encouraged to participate actively in ongoing learning and development opportunities.

Sam's Club offers a competitive hourly wage ranging from $19.00 to $27.00 based on experience and location. The company also provides performance-based incentive awards along with numerous benefits supporting mental, physical, and financial well-being. Benefits include comprehensive health coverage such as medical, vision, and dental insurance, financial benefits including 401(k), stock purchase plans, and company-paid life insurance. The company supports work-life balance with various paid time off programs including PTO, parental leave, family care leave, bereavement, jury duty, and voting leave, meeting or exceeding applicable paid sick leave laws.

Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and access to the Live Better U education benefit program covering high school completion to bachelor's degrees, English Language Learning, and certificate programs. This role is based at the Sam's Club location in Ontario, California, with a strong commitment to maintaining a safe, drug-free workplace to protect all employees and members.