Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.50 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Employee Discounts
flexible schedule
Job Description
Capital One is a renowned financial services company known for its commitment to delivering exceptional customer experiences and fostering financial literacy within the communities it serves. With a strong presence across the United States, Capital One operates various customer-centric venues including Cafés that serve as community hubs where individuals can connect, learn, and explore innovative financial solutions. One such location is the Westfield UTC Café in San Diego, CA, which plays a vibrant role in engaging the public and enhancing brand presence through meaningful customer interactions and educational initiatives.
The Café Ambassador role at Westfield UTC represents a unique opportunity to be at the forefront of Capital One's community engagement efforts. This position is perfect for individuals who are passionate about helping others, enjoy building genuine connections, and seek to contribute positively toward promoting financial wellness. As a Café Ambassador, you will serve as the face of Capital One within the café environment, making every visitor feel welcome and supported while introducing them to cutting-edge financial products and services.
Beyond delivering excellent customer service, the role emphasizes personal and professional development. You’ll become part of a supportive and dynamic team, fostering a sense of community and collaboration. This role encourages continuous self-improvement through learning new digital and technical skills and provides numerous growth opportunities within the company. The Café Ambassador works closely with internal teams and local community partners, including businesses, nonprofits, and charities, to organize events and promote financial literacy outreach.
The employment type for this role can be full-time or part-time, offering flexibility and a comprehensive benefits program aimed at supporting well-being at work and in personal life. The salary range specified for this role in San Diego is between $52,624 and $57,408 annually for full-time positions. Part-time salaries will be prorated based on hours worked. Capital One is committed to creating an inclusive workplace where diversity is celebrated, and professional growth is encouraged. The Café Ambassador position at Westfield UTC offers a meaningful career path for outgoing, self-driven individuals who thrive on teamwork, problem-solving, and creating memorable customer experiences that drive brand loyalty and financial empowerment.
The Café Ambassador role at Westfield UTC represents a unique opportunity to be at the forefront of Capital One's community engagement efforts. This position is perfect for individuals who are passionate about helping others, enjoy building genuine connections, and seek to contribute positively toward promoting financial wellness. As a Café Ambassador, you will serve as the face of Capital One within the café environment, making every visitor feel welcome and supported while introducing them to cutting-edge financial products and services.
Beyond delivering excellent customer service, the role emphasizes personal and professional development. You’ll become part of a supportive and dynamic team, fostering a sense of community and collaboration. This role encourages continuous self-improvement through learning new digital and technical skills and provides numerous growth opportunities within the company. The Café Ambassador works closely with internal teams and local community partners, including businesses, nonprofits, and charities, to organize events and promote financial literacy outreach.
The employment type for this role can be full-time or part-time, offering flexibility and a comprehensive benefits program aimed at supporting well-being at work and in personal life. The salary range specified for this role in San Diego is between $52,624 and $57,408 annually for full-time positions. Part-time salaries will be prorated based on hours worked. Capital One is committed to creating an inclusive workplace where diversity is celebrated, and professional growth is encouraged. The Café Ambassador position at Westfield UTC offers a meaningful career path for outgoing, self-driven individuals who thrive on teamwork, problem-solving, and creating memorable customer experiences that drive brand loyalty and financial empowerment.
Job Requirements
- high school diploma, GED, or equivalent certification
- at least 1 year of retail, sales or customer service experience
- ability to build connections and have meaningful conversations
- strong teamwork and problem-solving skills
- desire to create thoughtful customer experiences
- adaptability and eagerness to learn and grow
- eligibility to work in the United States (no sponsorship available)
Job Qualifications
- high school diploma, GED, or equivalent certification
- at least 1 year of retail, sales or customer service experience
- associate's degree preferred
- 2+ years of retail or customer-facing experience preferred
- proficient in G-Suite preferred
- strong written and oral communication skills preferred
Job Duties
- bring the café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
- proactively engage with customers and the community in all areas of the café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
- guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
- be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
- stay curious, adaptable and have a desire to learn and grow through self development
- continually learn new digital and technical skills
- partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the café
- volunteer within the community and be an advocate for financial literacy
Job Criteria
Experience
No experience required
Job Location
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