Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.25 - $23.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Employee Discounts
Professional Development
Job Description
Capital One is a leading financial institution committed to providing innovative banking solutions and fostering a culture of inclusivity and growth. Known for its customer-centric approach and community engagement, Capital One operates numerous Cafes designed as welcoming spaces where customers can explore financial products and services in an interactive and supportive environment. These Cafes serve not only as service centers but also as hubs for community connection, education, and empowerment. Capital One prides itself on being more than just a bank; it strives to help people move forward in their financial journeys with tailored resources and approachable experts who make financial freedom accessible for everyone.
The role of Cafe Ambassador at the West Town Mall location is a unique opportunity for individuals who are passionate about helping others and building meaningful relationships. This role places you at the heart of the Capital One community, interacting directly with cafe goers and customers to introduce them to the innovative services and products Capital One offers. As a Cafe Ambassador, your efforts will help create memorable customer experiences that promote financial literacy and brand awareness. This position emphasizes a strong commitment to excellent customer service combined with ongoing personal and professional development within a supportive team environment.
You will have the chance to engage with a diverse community, assist them with technology challenges, and guide them through their financial goals by leveraging Capital One's resources. The position requires adaptability, curiosity, and a willingness to learn new digital and technical skills. Collaboration is key, as you will work alongside a team of energized Ambassadors, participate in local business and community events, and contribute to a culture that values inclusion and empowerment. The job offers a competitive salary range of $47,840 to $55,016 annually for Knoxville, TN, with benefits designed to support your overall wellbeing and work-life balance. Capital One fosters an environment where you can thrive both personally and professionally, making this role ideal for someone who values making a positive impact while growing their career in a dynamic financial services setting.
The role of Cafe Ambassador at the West Town Mall location is a unique opportunity for individuals who are passionate about helping others and building meaningful relationships. This role places you at the heart of the Capital One community, interacting directly with cafe goers and customers to introduce them to the innovative services and products Capital One offers. As a Cafe Ambassador, your efforts will help create memorable customer experiences that promote financial literacy and brand awareness. This position emphasizes a strong commitment to excellent customer service combined with ongoing personal and professional development within a supportive team environment.
You will have the chance to engage with a diverse community, assist them with technology challenges, and guide them through their financial goals by leveraging Capital One's resources. The position requires adaptability, curiosity, and a willingness to learn new digital and technical skills. Collaboration is key, as you will work alongside a team of energized Ambassadors, participate in local business and community events, and contribute to a culture that values inclusion and empowerment. The job offers a competitive salary range of $47,840 to $55,016 annually for Knoxville, TN, with benefits designed to support your overall wellbeing and work-life balance. Capital One fosters an environment where you can thrive both personally and professionally, making this role ideal for someone who values making a positive impact while growing their career in a dynamic financial services setting.
Job Requirements
- high school diploma, Ged, or equivalent certification
- at least 1 year of retail, sales or customer service experience
Job Qualifications
- associate's degree
- 2+ years of retail or customer-facing experience
- proficient in G-suite
- strong written and oral communication skills
Job Duties
- bring the cafe experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
- proactively engage with customers and the community in all areas of the cafe whether you're helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
- guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
- be a team player and work with an energized team of ambassadors helping to inspire teammates as they inspire you
- stay curious, adaptable and have a desire to learn and grow through self development
- continually learn new digital and technical skills
- partner with local businesses, nonprofits, charities, and the engagement team to plan events both inside and outside of the cafe
- volunteer within the community and be an advocate for financial literacy
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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