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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.25 - $27.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
Disability insurance
Paid Time Off
Education Assistance
401(k) match
Paid parental leave
mental health support
Back-up child or elder care
Custom beverage while working
Job Description
Capital One Financial Corporation is a renowned diversified bank that has established itself as a leader in the financial services industry, committed to redefining the banking experience through innovation and customer-centric solutions. With a strong presence across multiple locations, including the vibrant South Lake Union area, Capital One offers a unique blend of technology and personal service designed to meet the evolving needs of its customers. The company prides itself on inclusivity, diversity, and fostering a culture where employees are empowered to make meaningful impacts within their communities. Capital One's mission to change banking for good is reflected not only... Show More
Job Requirements
- High school diploma, GED, or equivalent certification
- at least 1 year of retail, sales, or customer service experience
- ability to work a flexible schedule including nights, weekends, and holidays
- ability to adapt to business-driven schedule changes
- availability to attend required training sessions
- ability to lift up to 25 pounds and stand/move for extended periods
- regular and consistent attendance
Job Qualifications
- High school diploma, GED, or equivalent certification
- at least 1 year of retail, sales, or customer service experience
- associate's degree preferred
- 2 or more years of banking experience preferred
- 2 or more years of retail or customer-facing experience preferred
- proficient in G-Suite
- strong written and oral communication skills
Job Duties
- Proactively engage with guests in a high-energy community and café environment
- share the value of Capital One's products and services through genuine conversations free from high-pressure sales tactics
- guide customers through Capital One's digital ecosystem, helping them master mobile tools and troubleshoot technical issues
- host and support local events promoting financial health and wellness
- advocate for customers and resolve issues in line with compliance and regulatory requirements, including de-escalating complex situations
- foster an inclusive, welcoming environment that embodies Capital One's culture and values
- adapt to a flexible schedule including nights, weekends, and holidays, and support other Capital One café locations within a 50-mile radius as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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