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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Life insurance
Disability insurance
Paid Time Off
Education Assistance
401(k) matching
Paid parental leave
mental health support
Back-up child or elder care
Custom apparel
Custom beverage
Job Description
Capital One is a leading diversified bank that is breaking the mold of traditional banking by creating innovative financial services combined with a strong focus on customer experience. Known for its forward-thinking culture and commitment to digital transformation, Capital One operates Cafes that serve as modern community hubs where banking meets social connection in a relaxed, approachable environment. These Cafes are designed to foster authentic relationships and empower guests through technology and human interaction rather than conventional teller transactions. Emphasizing inclusivity and community impact, Capital One provides comprehensive benefits and invests in employee growth, making it a top choice for... Show More
Job Requirements
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales, or customer service experience
- Ability to work a flexible schedule including nights, weekends, and holidays
- Willingness to support surrounding Cafes within a 50 mile radius
- Ability to attend all required training sessions
- Capability to lift up to 25 pounds and stand or move for extended periods
- Regular and consistent attendance
Job Qualifications
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales, or customer service experience
- Associate’s degree preferred
- 2+ years of banking experience preferred
- 2+ years of retail or customer-facing experience preferred
- Proficient in G-Suite preferred
- Strong written and oral communication skills preferred
Job Duties
- Be a natural connector by proactively engaging guests in a high-energy environment
- Serve as a brand advocate by sharing the value of Capital One’s products through genuine conversation without sales pressure
- Simplify the complex by guiding customers through digital tools and troubleshooting technical issues
- Facilitate purposeful impact by hosting and supporting local financial health events and managing strategic community partnerships
- Advocate for customers and resolve issues in compliance with regulatory requirements, including de-escalating complex situations
- Act as a culture carrier by fostering an inclusive and supportive environment for all guests
- Stay agile and engaged by moving throughout the Cafe to support guest experiences and community interactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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