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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
prescriptions
Paid Time Off
Education Assistance
Matching 401(k) contribution
Paid parental leave
mental health support
Back-up child or elder care
Custom beverage while working
Job Description
Capital One is a leading financial services company recognized for its innovation and commitment to transforming the banking experience. Known for breaking the traditional mold of banking, Capital One blends cutting-edge digital technology with human connection in vibrant community spaces known as Cafes. These unique Cafes are not just banking locations but serve as dynamic community hubs where guests can engage in meaningful financial conversations without the barriers of teller lines or glass windows. The company places a strong emphasis on customer experience, community building, and empowerment through financial education and digital guidance.
The role of a Cafe ... Show More
The role of a Cafe ... Show More
Job Requirements
- High school diploma, GED, or equivalent certification
- Minimum 1 year of retail, sales, or customer service experience
- Ability to support multiple cafe locations within a 50 mile radius
- Flexible schedule availability including nights, weekends, and holidays
- Ability to adapt to business-driven schedule changes
- Attendance at all required training sessions
- Ability to lift up to 25 pounds and stand or move for extended periods
- Regular and consistent attendance
Job Qualifications
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales, or customer service experience
- Associate's degree preferred
- 2 or more years of banking experience preferred
- 2 or more years of retail or customer-facing experience preferred
- Proficient in G-Suite
- Strong written and oral communication skills
Job Duties
- Proactively engage with guests in a high-energy community space
- Share the value of Capital One's products and services through genuine conversation
- Guide customers through digital banking tools and troubleshoot technology issues
- Host and support local financial health events
- Advocate for customers and handle issue resolution in compliance with regulations
- Foster an inclusive and supportive environment
- Remain active throughout the cafe to maintain guest experience flow
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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