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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Life insurance
Disability insurance
Paid Time Off
Education Assistance
401(k) matching
Paid parental leave
mental health support
Back-up child or elder care
Custom apparel
Custom beverage
Job Description
Capital One is a leading financial institution known for its innovative approach to banking, focusing on breaking the traditional norms of customer service and engagement. The company has redefined the banking experience by creating community-centric spaces called Cafés, which blend digital innovation with human connection. These Cafés are designed to be more than just places to conduct financial transactions; they serve as modern community hubs where customers can receive personalized guidance on digital banking while enjoying a welcoming social atmosphere. Capital One is committed to fostering inclusion, empowering customers, and investing in the professional growth and well-being of its team... Show More
Job Requirements
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales, or customer service experience
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to adapt to business-driven schedule changes
- Must attend required training sessions
- Capable of lifting up to 25 pounds and standing or moving for extended periods
- Regular and consistent attendance
Job Qualifications
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales, or customer service experience
- Associate's degree preferred
- 2+ years of banking experience preferred
- 2+ years of retail or customer-facing experience preferred
- Proficient in G-Suite
- Strong written and oral communication skills
Job Duties
- Proactively engage with guests in a high-energy environment
- Serve as a brand advocate by sharing the value of Capital One products and services through genuine conversation
- Guide customers through Capital One's digital ecosystem, helping them master mobile tools and troubleshoot tech challenges
- Host and support local events promoting financial health
- Advocate for customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements
- Foster a supportive, inclusive environment as a culture carrier
- Adapt to a flexible schedule including nights, weekends, and holidays and support surrounding Cafés within a 50-mile radius
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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