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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $21.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Education Assistance
401(k) Plan
Paid parental leave
mental health support
back-up care
Job Description
Capital One Financial Corporation is a diversified bank that offers a broad array of financial products and services to consumers, small businesses, and commercial clients. Known for its commitment to innovation and customer-centric approach, Capital One has established itself as a leader in the financial services industry, consistently striving to change banking for good. The company operates uniquely with its Cafés, which blend technology and human interaction to create vibrant community hubs rather than traditional banking branches.
The Café Ambassador role at Capital One’s Anacostia location is an innovative and community-focused position designed to bridge the gap between digital finan... Show More
The Café Ambassador role at Capital One’s Anacostia location is an innovative and community-focused position designed to bridge the gap between digital finan... Show More
Job Requirements
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales, or customer service experience
- Available to work flexible schedule including nights, weekends, and holidays
- Ability to lift up to 25 pounds and stand or move for extended periods
- Regular and consistent attendance
- Ability to adapt to business-driven schedule adjustments
- Ability to attend all required training sessions
- Support surrounding Cafés within a 50 mile radius as needed
Job Qualifications
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales, or customer service experience
- Associate’s degree preferred
- Experience in banking preferred
- Proficient in G-Suite
- Strong written and oral communication skills
- Customer-facing experience
Job Duties
- Engage with guests proactively in a high-energy community and coffee shop environment
- Share the value of Capital One’s products and services through genuine conversation without sales pressure
- Guide customers through Capital One’s digital ecosystem and help troubleshoot technology issues
- Host and support local events that promote financial health and community engagement
- Advocate for customers, resolve issues in compliance with regulations, and handle escalated situations calmly
- Foster a supportive, inclusive environment where every guest feels welcome
- Maintain flexibility and agility while moving throughout the Café to support the guest experience flow
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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