Cafe - AGM

Honolulu, HI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Career development opportunities

wellness programs

Flexible work schedules

Job Description

Hard Rock International (HRI) is a globally recognized company with a prominent presence in over 70 countries through 265 locations, which include owned, licensed, or managed Rock Shops, live performance venues, and cafes. Founded on a passion for music, Hard Rock International is famous for owning the world’s largest and most valuable collection of authentic music memorabilia with over 86,000 pieces displayed worldwide, attracting millions of visitors and music lovers annually. With the launch of Hard Rock Digital in 2020, it has ventured into the online sportsbook, retail sportsbook, and internet gaming space, further expanding its footprint and the diversity of its entertainment offerings. Hard Rock Hotels have achieved notable accolades, including being ranked as the number one brand in Outstanding Guest Satisfaction among Upper Upscale Hotels for four consecutive years by J.D. Power’s North America Hotel Guest Satisfaction Study. Additionally, HRI is recognized for its business excellence, being named a U.S. Best Managed Company twice by Deloitte Private and The Wall Street Journal and praised as one of Forbes’ Best Employers for Women, Diversity, New Graduates, and as a Top Large Employer in the travel, leisure, gaming, and entertainment sectors. The company’s commitment to quality and guest satisfaction is further underscored by numerous industry awards in casino gaming and hospitality.

The role of Assistant General Manager at Hard Rock Cafe is a senior leadership position reporting directly to the General Manager. This position plays an integral role in maintaining Hard Rock’s core values and brand standards while driving the business toward achieving and exceeding the owner's objectives. The Assistant General Manager is tasked with asset management of the entire café facility and uses an entrepreneurial approach to maximize the business potential in a competitive market. The role demands a high level of financial acumen to meet key performance indicators and involves close collaboration with sales teams to execute sales and marketing plans aimed at increasing guest visits year over year.

Serving as a mentor and coach, the Assistant General Manager trains junior management in understanding financial goals and aligns the team’s efforts to achieve operational excellence. The position requires working across all departments to ensure consistent delivery of products and services that meet Hard Rock’s brand standards. Additionally, this role is responsible for building a cohesive team of management and hourly employees who share the vision and values essential to the café’s success. The Assistant General Manager champions change and oversees the implementation of local and company initiatives, prioritizing guest satisfaction as reflected in various objective ranking systems. Responsiveness to guest feedback from all channels, including social media and email, is critical to this role. Moreover, the Assistant General Manager supports staffing objectives by attracting and retaining talent and ensuring career development opportunities for team members. Serving as a Learning Coach, this position is pivotal in the continuous improvement and retention of personnel through targeted learning and development programs. The role offers a dynamic and challenging opportunity for a hospitality professional aspiring to excel in a globally celebrated brand with a robust commitment to employee well-being and excellence in guest experience.

Job Requirements

Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
Ability to travel via auto or airplane for long periods of time

Job Qualifications

Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations
Bachelors business degree or documented entrepreneurial hospitality leadership
Strong leadership and interpersonal skills that can be factually verified by peers and prior supervisors
Can illustrate consultative skills and ability to work cross-functionally
Exhibits excellent verbal and written communication skills
Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions
Possesses the potential and aspiration to serve as a Hard Rock General Manager

Job Duties

Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics
Work very closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growth
Serve as a mentor and coach to junior management staff in understanding the businesses financial goals
Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities
Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards
Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café
Champion change, ensuring all local and company initiatives are implemented successfully