Cable Maintenance Technician

Columbus, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

On-call

Weekend Shifts

Benefits

Medical

Dental

Vision

Life insurance

Paid Time Off

401k

group legal plan

Job Description

Sparklight, a Cable One brand, is a prominent telecommunications company committed to keeping its customers and associates connected to what matters most. Serving as a critical player in the broadband and cable television industry, Sparklight prides itself on providing high-quality connectivity services with a focus on customer satisfaction, community involvement, and employee wellness. The company offers a supportive workplace culture that values respect, inclusivity, and work-life balance for all associates. Sparklight is continuously innovating and expanding its service offerings to ensure it meets the evolving needs of its customers through advanced technologies and dedicated personnel.

The role of an Advanced Technician at Sparklight involves providing world-class support service by completing new customer installations, repairing equipment, and troubleshooting technical issues. This position offers a clear and solid career path with multiple opportunities for growth and continued learning. Advanced Technicians are responsible for maintaining high-level service standards by diagnosing and fixing malfunctions in various network components, including the Headend, HFC and fiber optic networks, and Home Terminal Units. They are essential to ensuring that customers receive reliable and uninterrupted service.

In addition to technical responsibilities, Advanced Technicians at Sparklight also contribute to the company’s growth by interpreting system and network design maps, verifying documentation accuracy, and performing fieldwork such as splicing cables and activating devices. The role demands a high level of technical knowledge and skill with equipment such as signal level meters, leakage detection tools, and optical time domain reflectometers. Advanced Technicians may work varied schedules, including overtime, shifts, weekends, and holidays, to respond promptly to service interruptions. Sparklight supports its employees with excellent benefits and advancement opportunities, fostering a collaborative environment for professional success. This position is ideal for individuals with a technical background seeking a rewarding career in telecommunications with a company recognized for its commitment to excellence and inclusion.

Job Requirements

Must possess a valid driver’s license of the state in which the individual is employed
Ability to work variable schedules and respond to service interruptions during regular business hours, shifts, or on-call
Must be available to work overtime including weekends, evenings, and holidays as required
Successful completion of Sparklight Technical Training Center Advanced Technician course within 6 months
Knowledge of telecommunications regulations including FCC, NEC, NESC, OSHA, and DOT
Ability to operate electronic test equipment such as signal level meters and reflectometers
Minimum of one-year certificate from college or technical school or three to four years related experience and/or training

Job Qualifications

One-year certificate from college or technical school or three to four years related experience and/or training or equivalent combination of education and experience
Successful completion of Sparklight Technical Training Center Advanced Technician course within 6 months of hiring
Working knowledge of signal level meters, volt-ohm meters, leakage detection equipment, time domain reflectometer, optical time domain reflectometer and related test equipment
Knowledge of rules and regulations of FCC, NEC, NESC, OSHA, DOT, and local ordinances impacting telecommunications
Valid driver’s license from the state of employment
Ability to work variable schedules including overtime, weekends, evenings and holidays

Job Duties

Maintaining high level service by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units
Supporting customers by repairing local plant performance issues and customer-owned equipment using electronic test equipment
Reading and interpreting system and network design maps, verifying documentation, and reporting findings
Splicing and terminating coaxial and fiber optic cables, mounting active and passive devices both aerial and underground, activating devices, and testing performance
Performing surveys to assess if customer-requested locations can receive service and creating maps for cost estimation
Performing underground facility locates to prevent cable damage and service interruptions
Performing construction maintenance duties including splicing, activating, repairing, or replacing plant and equipment to meet system specifications
Monitoring plant for signal leakage and tracking and repairing leaks
Training technical personnel as directed