Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation
Paid parental leave

Job Description

Great Wolf Lodge is a renowned family-friendly resort and indoor water park chain, known for its expansive water parks, comfortable accommodations, and a variety of dining and entertainment options designed to create memorable experiences for guests of all ages. With multiple locations across North America, Great Wolf Lodge prides itself on providing high-quality hospitality and engaging activities that cater to families looking for fun-filled vacations. The company emphasizes a welcoming environment, guest satisfaction, and career development opportunities for its employees, creating a supportive workplace culture that values diversity and inclusion. Great Wolf Lodge operates in the hospitality and leisure industry, specifically focusing on resort and water park services, offering a vibrant and dynamic working environment for individuals passionate about guest service and hospitality. Employment at Great Wolf Lodge is typically full-time or part-time, with competitive hourly wages starting at $16.00 per hour for roles such as the Cabana Server, accompanied by a generous benefits package and career advancement opportunities.

As a Cabana Server at Great Wolf Lodge, you will play a crucial role in enhancing the guest experience by providing exceptional food and beverage service in a friendly and efficient manner. This position involves taking food and beverage orders, serving guests promptly, and managing transactions with a positive attitude that reflects the company's commitment to excellent customer service. The role is well-suited for individuals who enjoy interacting with people, have good communication skills, and can work effectively in a fast-paced hospitality environment. Cabana Servers at Great Wolf Lodge are responsible for helping guests select menu items by explaining dishes, offering suggestions like cocktails or appetizers, and accommodating special dietary needs or requests, ensuring a personalized and enjoyable dining experience. Additionally, this role requires close coordination with bar and kitchen staff to transmit orders accurately and keep track of meal progress, while maintaining a clean and orderly dining area through attentive table settings and timely course clearance.

This position demands a high level of customer service and interpersonal skills, as well as attention to detail and the ability to multitask during busy periods. Cabana Servers must uphold all sanitation, safety, and alcohol beverage control policies to protect guests and the establishment. Candidates must be willing to work flexible schedules, including nights, weekends, and holidays, according to business needs. Beyond serving food and beverages, the role involves handling payments, issuing bills, and ensuring the accurate processing of transactions. Great Wolf Lodge offers Cabana Servers a supportive work culture that encourages growth through programs such as cross-training, Great Wolf University for continuous learning, and talent development initiatives. Employees also benefit from exclusive perks, including discounted vacations, employee referral incentives, and a holistic wellness program.

The overall compensation package includes medical, dental, and vision insurance, a health savings account, telehealth resources, life insurance, a 401(k) plan with employer match, paid vacation, and parental leave. Great Wolf Lodge values diversity and inclusion and provides an environment where every employee is recognized and celebrated for their unique contributions. This role provides not only a rewarding job but a chance to be part of a passionate team dedicated to delivering outstanding guest experiences and fostering long-term career growth in the hospitality industry.

Job Requirements

  • Some high school education or equivalent
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands including nights, weekends and holidays as needed
  • Successful completion of criminal background check and drug screen

Job Qualifications

  • Some high school education or equivalent
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands including nights, weekends and holidays as needed
  • Successful completion of criminal background check and drug screen
  • Previous server experience
  • Prior experience with Point-of-Sale (POS) technology
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Job Duties

  • Helps patrons select food and beverages by presenting menu
  • offering cocktails and appetizers
  • suggesting courses
  • explaining the chef's specialties
  • identifying appropriate wines
  • answering food preparation questions and understanding customer's special needs and/or dietary restrictions
  • Transmits orders to bar and kitchen by recording patrons' choices
  • identifying patrons' special dietary needs and special requests
  • Keeps kitchen staff informed by noting timing of meal progression
  • Serves orders by picking up and delivering patrons' choices from bar and kitchen including accompaniments and condiments from service bars, as requested
  • Responds to additional patron requirements by inquiring of needs
  • observing dining process
  • Maintains table setting by removing courses as completed
  • replenishing utensils
  • refilling water glasses
  • being alert to patron spills or other special needs
  • Obtains revenues by totaling charges
  • issuing bill
  • accepting payment
  • delivering bill and payment to host person
  • returning change or credit card and signature slip to patrons
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Job Criteria

Experience

Entry Level (1-2 years)


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