Cabana Concierge

The Ritz-Carlton is a globally renowned luxury hospitality brand that epitomizes excellence in guest service and comfort. Operating under the larger umbrella of Marriott International, The Ritz-Carlton has established itself as a leader in the luxury hotel industry, known for providing exceptional experiences that leave lasting memories for its guests. With over 100 award-winning properties worldwide, the company prides itself on its rich blend of culture, talent, and experience among its associates, which collectively drive a culture of thoughtful, creative, and compassionate service. The Ritz-Carlton's commitment to diversity, equal opportunity, and an inclusive work environment ensures that every employee can thrive and contribute meaningfully to its values and success.

The role offered at the Miami, Florida location on 455 Grand Bay Drive is for a full-time, non-management position within the Food and Beverage and Culinary category. As a vital member of the team, the individual in this role will serve as a group coordinator and host or hostess during banquet functions. This position involves collaborating directly with group coordinators or hosts before events to introduce themselves and confirm that all event arrangements meet the expectations and requirements of guests.

This role requires meticulous attention to detail, including reading and analyzing banquet event orders to gather critical information about guests, setup requirements, event timelines, and special needs such as buffets or action stations. The coordinator will be responsible for responding to any special requests or arrangements and ensuring compliance throughout the event. Maintaining high standards of safety and security by adhering to company policies, reporting any accidents or unsafe conditions, and completing mandatory safety training is essential.

In addition to operational responsibilities, this role demands a professional and polished appearance and the ability to maintain confidential information. Exceptional customer service skills are critical, including welcoming guests according to company standards, anticipating their needs, and expressing genuine appreciation. Effective communication, both verbal and telephonic, is necessary for maintaining positive relations with guests and team members. The role also includes physical demands such as standing or walking for extended periods, moving objects up to 25 pounds, and navigating various physical environments safely.

Working at The Ritz-Carlton means embracing their "Gold Standards," the foundation of the brand's service philosophy, which includes the Employee Promise, Credo, and Service Values. Employees are empowered to deliver exceptional luxury service in a warm and welcoming environment that fosters personal growth and team success. Being part of The Ritz-Carlton team provides the opportunity to work with some of the top hospitality professionals globally and to build a rewarding career within Marriott International's prestigious portfolio of brands. The company offers a supportive culture where employees can bring their best selves to work, develop a strong sense of purpose, and feel a true sense of belonging within the diverse global team.