Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $35.67
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401k plan
Professional development opportunities
diversity and inclusion programs

Job Description

The St. Regis San Francisco, located at 125 3rd St, San Francisco, California, is a prestigious luxury hotel that is part of the renowned St. Regis Hotels & Resorts brand under Marriott International. This brand combines timeless glamour with a spirit of innovation and is committed to delivering exquisite experiences at over 50 luxury hotels and resorts worldwide. The St. Regis legacy began in the early 20th century with its debut hotel in New York by John Jacob Astor IV and continues to uphold an unwavering commitment to impeccable service. The hotel is celebrated for its sophisticated blend of classic refinement and modern sensibility, including its exclusive butler service program that embodies the heart and soul of modern luxury.

At the St. Regis San Francisco, the butler program is a hallmark of personalized and creative service. The butlers serve as the primary ambassadors of luxury, providing bespoke services and experiences tailored to meet the individual needs of each guest. From pre-arrival to check-in, throughout the guest's stay, and until departure, the butler works closely with multiple departments to ensure seamless hotel operations and guest satisfaction. This role involves coordinating activities of butler assistants and verifying that supporting departments are well-equipped to meet guest expectations.

The butler plays a critical role in establishing meaningful relationships with guests, proactively anticipating their needs, and acting accordingly to enhance their stay. This position demands a passion for service, impeccable interpersonal skills, and an uncompromising commitment to excellence. Furthermore, butlers must maintain professionalism in personal appearance, communication, and adherence to company policies, establishing a safe and respectful workplace.

Physically, the role requires significant mobility and the ability to perform tasks involving standing, walking, and moving objects weighing up to 23 kg (50 lbs) without assistance. These physical demands ensure that guest services are delivered promptly and that hotel operations continue efficiently. The butler is expected to contribute actively to the work environment and maintain the highest quality standards.

Working as a butler at St. Regis San Francisco offers the opportunity to be part of a globally recognized brand that values diversity and inclusivity. Marriott International, the parent company, is committed to equal employment opportunities and fostering an environment where the cultural richness and talents of its associates are celebrated. The hotel encourages applicants of all backgrounds, including those with disabilities and veterans, in compliance with relevant laws and regulations.

This full-time, non-management position offers an hourly wage of $35.67. It is based onsite in San Francisco and provides a platform for individuals who are dedicated to elevating the guest experience through personalized and anticipatory service. Joining the St. Regis team means becoming part of a world-class hospitality network that supports your growth, purpose, and professional development while striving to deliver unparalleled luxury experiences. The commitment to thoughtful service and continuous innovation makes this role ideal for professionals eager to make a lasting impact in luxury hospitality.

Job Requirements

  • High school diploma or equivalent
  • Six months of related work experience
  • Ability to stand, walk, and move objects up to 23 kg without assistance
  • Excellent communication skills
  • Commitment to high standards of guest service
  • Ability to comply with company policies
  • Work full time onsite at San Francisco location

Job Qualifications

  • High school diploma or equivalent such as GED
  • Six months of related work experience
  • Strong interpersonal and communication skills
  • Ability to anticipate guest needs and provide exceptional service
  • Professionalism in appearance and conduct
  • Capacity to perform physical tasks required by the role

Job Duties

  • Provide personalized services and experiences to guests
  • Coordinate activities of butler assistants
  • Collaborate with other hotel departments to ensure guest needs are met
  • Establish relationships with guests and anticipate their needs
  • Maintain professional appearance and communication
  • Uphold company policies and quality standards
  • Perform physical tasks including moving objects up to 23 kg

Job Criteria

Experience

Entry Level (1-2 years)


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