Butler

Marriott Vacations Worldwide is a globally recognized leader in the hospitality industry, renowned for providing exceptional vacation ownership and guest experiences. This prestigious company specializes in luxury resort management and vacation services, delivering unparalleled service quality to its guests. Among its many acclaimed properties, Marriott Vacations Worldwide manages Forbes Five-Star Rated and AAA Five-Diamond Luxury Resorts, showcasing its commitment to excellence. Additionally, their locations have earned accolades such as being named Conde Nast Best Hotel in Oahu 2022, reflecting the high standards and superior guest satisfaction they maintain consistently.

Marriott Vacations Worldwide operates as a casual employment environment offering roles that range from part-time to full-time. This particular position is casual, encompassing 0-19 hours per week, with an hourly wage of $27.32. Beyond competitive pay, the company offers an impressive range of benefits designed to enrich employee lives, including travel discounts, credit union membership, professional counseling and family support services, growth and development programs, and numerous site-specific perks such as on-site subsidized employee parking, employee breakroom amenities, complimentary uniform dry cleaning, celebratory luncheons, discounted theme park tickets, rental cars, and community service opportunities.

This role is part of the esteemed guest services team, pivotal in elevating the overall guest experience through personalized service and attention to detail. The job demands a discreet, confidential approach resembling that of a personal assistant, ensuring guests’ needs are met promptly and efficiently without being intrusive. The candidate appointed to this role will be instrumental in continuously improving each guest’s stay, encompassing responsibilities that range from pre-arrival arrangements to coordination of concierge services.

Core to this position is the responsibility to work alongside the Guest Services Agent (GSA) to obtain detailed pre-arrival information ensuring the highest levels of guest satisfaction. This includes gathering guest names (with attention to details like children's ages), contact information, lodging specifics, flight details, and transportation arrangements. Further, the role involves coordinating with various departments to customize room settings, accommodate food and beverage preferences including allergies, and ensure timely housekeeping services with special attention to guest requests.

The role also includes a solid focus on maintaining up-to-date knowledge of departmental policies, guest profiles, and operational procedures including the use of the Property Management System (Opera). This comprehensive understanding allows the candidate to anticipate guest needs and swiftly resolve any complaints, fostering a positive, memorable experience.

Moreover, the position requires proficiency in performing or overseeing diverse tasks such as housekeeping duties, food and beverage services, and concierge assistance ranging from dining reservations to arranging spa services and transportation. The candidate will ensure safety and security measures on the property are communicated effectively to guests, especially when engaging in ocean activities or exploring local attractions.

Ultimately, this position offers an enriching opportunity to work in a luxury resort environment with a diverse, inclusive team committed to excellence. Marriott Vacations Worldwide values diverse talents and fosters an inclusive culture, providing employees with meaningful professional growth while rewarding their commitment with generous perks and an engaging workplace setting. This role is crucial in upholding the company’s esteemed reputation by consistently delivering outstanding guest service with professionalism, discretion, and care.