Busser/Server Assistant

Corona del Mar, CA, USA|

Job Overview

Compensation

Hourly

Exact $16.90

Benefits

401k

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Generous Dining Discount

daily co-worker meal

Tuition Reimbursement

Job Description

Lawry's The Prime Rib is a renowned restaurant chain known for its exceptional dining experience, specializing in prime rib and classic American cuisine. Established decades ago, Lawry's has become synonymous with fine dining, impeccable service, and a warm, inviting atmosphere that caters to guests looking for an unforgettable meal. The restaurant prides itself on maintaining high standards in both food quality and customer service, making it a leader in the upscale dining segment. With locations that attract locals and tourists alike, Lawry's commitment to excellence is reflected in its meticulous attention to detail, top-notch culinary offerings, and exceptional hospitality. The culture at Lawry's emphasizes teamwork, professionalism, and a passion for providing an outstanding guest experience, ensuring each visit leaves a lasting impression for diners. Employees are valued co-workers who receive supportive benefits like 401K, medical, dental, vision, life insurance, generous dining discounts, daily co-worker meals, and tuition reimbursement, fostering a positive work environment focused on growth and wellbeing.

We are currently seeking a dedicated Busser/Server Assistant to join our team and play a pivotal role in ensuring a seamless dining service. The Busser/Server Assistant’s primary responsibility is to enhance guest satisfaction by assisting with meal service and supporting servers throughout the dining experience. The role demands familiarity with Lawry's strict appearance standards, guest interaction protocols, table duties, side work, safety guidelines, and an overall understanding of kitchen and dining room operations. This position is a key ambassador of the restaurant, consistently delivering the WOW Factor through quality service and positive guest relations. Essential functions include greeting guests, aiding servers with meal delivery, pre-bussing and bussing tables, resetting dining areas, restocking side stations, and operating point-of-sale and tracking systems efficiently. The ideal candidate will exhibit a confident and enthusiastic demeanor, work collaboratively with fellow team members, and demonstrate knowledge of the menu to assist guests thoughtfully. The position is full-time with a competitive hourly pay rate of $16.90 to $17.00. This is an excellent opportunity for individuals passionate about hospitality and looking to advance their careers in the restaurant industry within a well-respected organization. We welcome applicants with prior restaurant experience who are eager to contribute to an exceptional dining environment while benefiting from comprehensive employee support programs.

Job Requirements

At least one (1) year of restaurant service experience in a high-volume establishment
Current local/state food handler’s training certifications as required
Current local/state alcohol beverage service training certifications as required
Basic familiarity with computers, POS systems, calculators, and touch screens
High school diploma or GED preferred
Some college or culinary education beneficial

Job Qualifications

Shows confidence, energy, and enthusiasm with a professional, clean appearance, and a friendly, helpful, approachable demeanor
Legal age to serve alcoholic beverages
Satisfactory physical and mental health to perform the requirements of the job, and to work with the public in compliance with applicable food service health and safety regulations
Able to perform the essential functions of the assigned position with or without reasonable accommodation, and within company policy
Able to stand and walk for up to eight (8) hours during a shift (with limited breaks)
carry up to 100 lbs without assistance
exert up to 150 lbs of force without straining
and sustain repetitive motions of legs, feet, waist, back, shoulders, arms, wrists, hands, and fingers
Be available and willing to work all scheduled shifts within the priority scheduling and seniority systems as established at each location, including working weekends and holidays
Capable of multi-tasking, leading, and communicating with others, able to express and exchange ideas in spoken and written English in an average manner
Must have reliable transportation

Job Duties

Consistently and sufficiently meet Lawry's standards as an ambassador of the restaurant with our guests, including inspiring the WOW Factor level of service, providing and exuding quality, professionalism, positive guest relations, and first-class entertainment and performance
Comply with all of Lawry's employment-related policies and procedures
Participate with assigned co-workers in the timely introduction of guests, description of food and beverage selections, expedient delivery of meal service, verification of meal satisfaction, any resolution of guest issues, and assistance with guests' readiness to depart the restaurant, including boxing items to go or take-home containers, signaling the end of service
Greet and accommodate individual and special needs of guests along with Carver and Dining Room Server in a confident, well-spoken, and succinct manner, while following Lawry's standard operating procedures for delivery of the finest dining and entertainment experience to our guests, including serving and refilling butter, bread, water, tea and coffee beverages, and plates
Thank the guests and invite them to return
Pre-bus tables at the end of each course, and bus tables when parties leave
Unload dishes, silverware, and glassware in the dishwasher area
Reset tables for new parties and set up tables for large and private parties
Restock side stations throughout the shift and remove linen bags when full
Gracefully manage service with three (3) or more Servers and stations at the same time without sacrificing quality, attitude or negatively affecting the guest's experience
Express and exchange ideas in spoken and written English in an average manner both with co workers and guests, including writing orders, requests, reservations, or instructions
Demonstrate knowledge of Lawry's Restaurants, including family history, locations, service and meal hours, and frequent diner benefits
Demonstrate knowledge of the menu items to assist guests in their wine, meal, and dessert selections, using informed, tantalizing descriptions and effective selling techniques
Demonstrate effective teamwork and cooperation with co-workers, management, vendors and/or suppliers
Demonstrate competency in POS and TMX computer systems, and basic math calculations
Be dressed in a clean uniform and acceptable footwear, ready to begin at start of all scheduled shifts, and work until the end of scheduled shifts, unless authorized by management for approved shift or work schedule change
Perform other competencies and duties as assigned, such as properly clean and maintain assigned Dining Room, Bar, and restaurant areas, or administrative projects
Attend all mandatory co-worker meetings, training, informational, and education sessions