Busser/Runner | Dr. Wilkinson's Backyard Resort |Calistoga, CA
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Paid holidays
Tuition Reimbursement
Job Description
Dr. Wilkinson's Backyard Resort and Mineral Springs is an iconic resort and spa located in the heart of Calistoga, a charming town known for its natural beauty and renowned healing mineral springs. The resort has a rich heritage of providing time-honored mud bath and spa treatments, featuring healing mineral pool soaks and a unique experience deeply rooted in Calistoga's wellness tradition. With over 65 years of history, Dr. Wilkinson's has undergone a thoughtful transformation combining its iconic past with modern mid-century inspired design. The property now offers 50 completely refreshed guestrooms, a brand-new restaurant with both indoor and outdoor seating, and a re-imagined spa that maintains the legacy of mud bath therapy while making it accessible to all guests.
Dr. Wilkinson's is part of Modus Hotels, a lifestyle hotel management company recognized for its innovative approach, commitment to hospitality excellence, and supportive work culture. The company has been celebrated as a Top Workplace by The Washington Post and Philadelphia Inquirer, reflecting its dedication to fostering a positive and inclusive environment where employees can thrive. The resort promotes respect, teamwork, entrepreneurial spirit, diversity, equity, and inclusion, encouraging associates to express their individual talents and be part of a growing, engaged team. Employees enjoy opportunities for personal and professional growth, with a culture of promoting from within.
The role offered at Dr. Wilkinson's is an hourly position with a pay range of $17.00 - $18.00 per hour. This role is essential in delivering outstanding guest service within the food and beverage area of the resort's restaurant. The successful candidate will serve as a vital link between the front of house and back of house operations, ensuring timely and precise delivery of food orders, maintaining cleanliness and safety standards, and providing welcoming, courteous interactions with guests. This position requires standing and moving at least 75% of the time and involves maintaining the atmosphere of exceptional hospitality that guests expect.
Working at Dr. Wilkinson's means joining a workplace that values core principles such as serving others, building positive teams, effective communication, passion, ownership, learning, innovation, and embracing change. These values are embedded in the day-to-day operations and company culture, providing a meaningful and dynamic work environment. The role offers generous health, dental, and vision insurance, 401K benefits, paid time off including holidays, and tuition reimbursement opportunities, supporting employee well-being and career development.
This position is non-exempt and subject to standard company policies and procedures designed to ensure safety and quality. It also aligns with federal employment rights, equal opportunity standards, and the company’s non-discrimination policy, welcoming all qualified applicants. The job is perfect for individuals who enjoy fast-paced hospitality settings, working collaboratively with other staff, and contributing to memorable guest experiences in a beautiful and historic resort setting. Dr. Wilkinson's Backyard Resort and Mineral Springs offers a unique career opportunity within a respected organization that values growth, innovation, and genuine hospitality.
Dr. Wilkinson's is part of Modus Hotels, a lifestyle hotel management company recognized for its innovative approach, commitment to hospitality excellence, and supportive work culture. The company has been celebrated as a Top Workplace by The Washington Post and Philadelphia Inquirer, reflecting its dedication to fostering a positive and inclusive environment where employees can thrive. The resort promotes respect, teamwork, entrepreneurial spirit, diversity, equity, and inclusion, encouraging associates to express their individual talents and be part of a growing, engaged team. Employees enjoy opportunities for personal and professional growth, with a culture of promoting from within.
The role offered at Dr. Wilkinson's is an hourly position with a pay range of $17.00 - $18.00 per hour. This role is essential in delivering outstanding guest service within the food and beverage area of the resort's restaurant. The successful candidate will serve as a vital link between the front of house and back of house operations, ensuring timely and precise delivery of food orders, maintaining cleanliness and safety standards, and providing welcoming, courteous interactions with guests. This position requires standing and moving at least 75% of the time and involves maintaining the atmosphere of exceptional hospitality that guests expect.
Working at Dr. Wilkinson's means joining a workplace that values core principles such as serving others, building positive teams, effective communication, passion, ownership, learning, innovation, and embracing change. These values are embedded in the day-to-day operations and company culture, providing a meaningful and dynamic work environment. The role offers generous health, dental, and vision insurance, 401K benefits, paid time off including holidays, and tuition reimbursement opportunities, supporting employee well-being and career development.
This position is non-exempt and subject to standard company policies and procedures designed to ensure safety and quality. It also aligns with federal employment rights, equal opportunity standards, and the company’s non-discrimination policy, welcoming all qualified applicants. The job is perfect for individuals who enjoy fast-paced hospitality settings, working collaboratively with other staff, and contributing to memorable guest experiences in a beautiful and historic resort setting. Dr. Wilkinson's Backyard Resort and Mineral Springs offers a unique career opportunity within a respected organization that values growth, innovation, and genuine hospitality.
Job Requirements
- High school diploma or equivalent
- previous experience in food and beverage service preferred
- ability to stand and move for at least 75% of the time
- excellent communication skills
- ability to work well in a team
- attention to detail
- willingness to adhere to safety standards
- flexible to attend mandatory meetings
- ability to perform physical tasks related to restaurant service
- commitment to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- previous experience in food and beverage service preferred
- excellent communication and customer service skills
- ability to work effectively in a fast-paced team environment
- knowledge of food safety standards and procedures
- attention to detail and ability to multitask
- friendly and approachable demeanor
- ability to stand and move for extended periods
- willingness to learn and follow company policies and procedures
Job Duties
- Understand and respond to all guest needs and requests in a timely and professional manner
- set up station in the kitchen
- extend a courteous, friendly and professional greeting to guests upon arrival and thank them upon departure
- deliver food orders from the kitchen to customers' tables rapidly and accurately
- act as the point of contact between front of house and back of house staff
- communicate food orders to chefs with attention to priorities such as food allergies
- assist wait staff in the service of food in accordance with established standards
- assist in table set up and cleaning and maintaining cleanliness of the restaurant
- assist wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
- serve welcome drinks and hors d'oeuvres upon guests' arrival
- ensure food is served in accordance with safety standards such as proper temperature
- check in with customers and take additional orders or refill water as needed
- remove dirty dishes and utensils
- answer guests' questions about ingredients and menu items
- inform restaurant staff about customers' feedback or requests
- maintain the orderly upkeep of coolers and storage areas
- report guest comments and complaints to the Food and Beverage Manager
- maintain proper care and cleanliness of tableware and serving equipment
- follow all company policies and procedures
- immediately report suspicious occurrences and hazardous conditions
- maintain cleanliness and safety of work areas
- follow all safety standards including proper equipment handling
- attend all mandatory meetings as directed
- perform other tasks including cross-training as directed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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