Popstroke logo

Busser/Runner

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Training and Development
team events
flexible scheduling

Job Description

PopStroke is a dynamic, founder-led brand focused on creating vibrant entertainment venues that go beyond the usual dining and gaming experience. Rooted in a culture of energy, collaboration, and innovation, PopStroke is dedicated to building not just venues but memorable experiences through a strong team ethos known as The PopStroke Way. This brand believes that energy creates results and culture generates momentum, which drives its commitment to fostering a positive and engaging workplace where every team member has the opportunity to grow and succeed. By encouraging bold ideas and supporting individual growth, PopStroke ensures that its employees are empowered to rise to new challenges and contribute meaningfully to the company’s success.

PopStroke is a high-energy, guest-focused chain that combines a love for great food, social gaming, and exceptional service to deliver an outstanding entertainment experience. The company culture is built on core values such as making work fun, bringing positive energy, rolling up sleeves to solve problems hands-on, owning responsibilities with an owner's mindset, and continuously seeking improvements instead of repeating old patterns. This approach fosters a workplace where creativity, enthusiasm, optimism, and accountability are paramount, ensuring that every guest interaction is joyful and memorable.

The role at PopStroke is an integral part of maintaining this lively atmosphere and excellent guest service. As a team member in this position, you will support restaurant and bar operations, helping create a seamless and enjoyable experience for guests. Tasks include clearing and resetting tables, assisting guests with mobile ordering technology, delivering food orders promptly and accurately, and ensuring cleanliness and organization in all areas, including the dining, gaming, and restroom spaces. The role demands attention to detail, a friendly and attentive attitude toward guests, and close collaboration with other team members to provide efficient service.

This position is non-exempt with an hourly pay rate plus tips, appealing to individuals who thrive in a fast-paced, high-volume restaurant environment and enjoy working as part of a cohesive team. The role offers the chance to develop hospitality skills and grow within an energetic and supportive company culture. Moreover, the physical demands require the ability to stand, walk, bend, and lift up to 30 pounds safely, reflecting the active and hands-on nature of the work. Join PopStroke to be part of a brand that is passionate about creating joy, laughter, and delicious dining experiences for every guest while cultivating a workplace where team members can flourish and have fun.

Job Requirements

  • Must be able to stand, walk, bend, crouch, kneel and reach for long periods of time
  • must be able to lift, carry, push and pull up to 30 lbs
  • must be able to lift and carry heavy trays and multiple plates from the kitchen to tables
  • must be able to safely use a ladder

Job Qualifications

  • Previous restaurant experience in a high-volume environment
  • strong work ethic and willingness to work as part of a team
  • must be available to work weekends and holidays
  • excellent communication and guest service skills

Job Duties

  • Support the restaurant and bar operations
  • clear, clean, and reset tables, refill beverages, and polish silverware
  • assist guests with PopStroke mobile ordering app
  • run food orders from the kitchen to the appropriate tables in a timely manner, ensuring great customer service, accuracy and presentation standards are met
  • utilize technology to efficiently complete food pick up and drop off service
  • ensure cleanliness of all restaurant areas, including gaming and restrooms
  • restock service stations and restrooms
  • assist with opening and closing procedures by cleaning and stacking chairs and tables, sweeping floors, setting up outdoor furniture, and removing trash
  • provide friendly and attentive service to guests, responding promptly to requests
  • uphold safety and sanitation principles at all times
  • collaborate with other team members to ensure efficient and seamless service
  • work in both indoor and outdoor environments
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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