Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.75
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development opportunities
Employee wellness programs
Job Description
Gaylord Rockies Resort & Convention Center is a premier high-volume hotel and resort located in Aurora, Colorado, affiliated with Marriott International. Known for its expansive facilities and exceptional guest services, Gaylord Rockies offers unique experiences centered on hospitality, entertainment, and business gatherings. As part of Marriott International, a globally recognized leader in the hospitality industry, the resort emphasizes inclusivity, professional growth, and dedicated service. The resort combines beautiful Colorado scenery with modern amenities to create memorable stays for guests ranging from families vacationing to corporate clients holding large events. Employment at Gaylord Rockies comes with a strong commitment to diversity, equal opportunity, and a workplace culture that celebrates the rich blend of associates' unique backgrounds. With a focus on career advancement, Marriott and its associated brands, including Gaylord Hotels, provide employees with a wide array of benefits, extensive training opportunities, and the chance to thrive in a supportive, dynamic environment. The position at hand is for a Guest Service Support Expert within the Food and Beverage department, a full-time non-management role based on-site at 6700 N Gaylord Rockies Blvd in Aurora, Colorado. The hourly pay is set at $22.75, and this role is tip eligible, reflecting the high-touch nature of the job. The schedule primarily requires overnight and weekend availability, preferred but not mandatory, to support the large operational demands of this busy resort environment. As a Guest Service Support Expert, the individual will be fundamental to ensuring smooth food and beverage operations. This role focuses on enhancing guest satisfaction by taking the initiative with various tasks such as setting tables, assisting kitchen staff, replenishing supplies, and maintaining cleanliness and order in the work areas. More than just fulfilling basic duties, this position is about building an engaging and memorable dining experience that aligns with the high standards of Gaylord Rockies. The expert is expected to be proactive, maintaining a neat and professional appearance, adhering to company policies, and promoting a safe working environment. Physical requirements include the ability to stand, sit, or walk for extended periods and execute moderate physical tasks like lifting and moving objects up to 25 pounds independently or 50 pounds with assistance, as well as bending, twisting, and stooping during work. Success in this role demands attention to detail, flexibility, teamwork, and a genuine desire to contribute positively to guests' overall experience. Preferred candidates have a high school diploma or GED, with prior experience in food and beverage settings being beneficial though not required. Supervisory experience and specific certifications are not prerequisites. The position embodies the Marriott ethos of creating opportunities for growth, belonging, and achievement, ensuring employees do their best work while offering memorable service to guests. Joining Gaylord Rockies means becoming part of a vibrant global team where career and personal development is highly valued, and rotating shifts, including overnight and weekends, are an integral part of meeting the hotel's service excellence standards.
Job Requirements
- high school diploma or GED equivalent
- availability for overnight and weekend shifts preferred
- ability to stand, sit, or walk for extended periods
- ability to lift and move objects up to 25 pounds without assistance and 50 pounds with assistance
- adherence to company policies and procedures
- professional appearance and communication
- previous high volume restaurant experience preferred
Job Qualifications
- high school diploma or GED equivalent
- previous experience in a food and beverage environment preferred
- strong communication skills
- ability to work as part of a team
- customer service oriented
- physical ability to perform job functions
Job Duties
- set tables for guests
- assist kitchen staff as needed
- clean work areas and replenish supplies
- follow safety and company policies
- maintain professional appearance and communication
- manage physical tasks like lifting and moving objects
- support smooth food and beverage operations
Job Criteria
Experience
No experience required
Job Location
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