Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Paid holidays
Tuition Reimbursement
Job Description
Hard Rock Casino Bristol is a renowned entertainment destination offering a vibrant gaming experience combined with premium food and beverage services. As part of the larger Hard Rock brand, known globally for its commitment to superior entertainment and exceptional customer service, the casino provides a dynamic work environment for its team members. The establishment values the health and well-being of its employees and their families by offering a comprehensive benefits package aimed at promoting a healthy work-life balance and long-term financial security. This expansive benefits portfolio ensures that team members are supported physically, emotionally, and financially, making it an attractive workplace in the hospitality and gaming industry. Employment benefits may vary depending on the employment status of the team members, reflecting the company's flexibility and commitment to meeting diverse employee needs. For a detailed overview of the complete benefits package, prospective employees are encouraged to visit the official career website at www.gotoworkhappy.com/benefits.
The position available is vital within the Food & Beverage department, focusing on maintaining the cleanliness and organization of all food and beverage wares, kitchens, and service areas. This role is central to ensuring that the food and beverage operations run smoothly and in alignment with the casino’s overall goals and standards. Team members in this role are responsible for a variety of tasks including preparation, upkeep, inventory management, and maintaining sanitation protocols in high-traffic environments. The role entails direct interaction with guests, fostering an inviting atmosphere that encourages patronage and enhances guest satisfaction. Key responsibilities include ensuring food safety, managing food presentation, monitoring food and beverage supplies, and maintaining cleanliness in all assigned areas. The position requires a proactive approach to teamwork and communication, as well as adherence to gaming and food safety regulatory requirements. This role demands the ability to work in a fast-paced environment that requires physical stamina and dedication to quality service. Beyond the essential functions, the role supports the overall customer experience by supplementing kitchen operations and helping in dining areas, continuously contributing to the casino’s reputation for excellence in hospitality. Candidates interested in this opportunity should possess relevant certifications such as a Food Handlers Card and maintain all necessary licenses and badges in compliance with federal, state, and local regulations. This is a critical team member position that serves as the backbone of the food and beverage service, ensuring guest satisfaction through meticulous attention to cleanliness, food safety, and operational efficiency.
The position available is vital within the Food & Beverage department, focusing on maintaining the cleanliness and organization of all food and beverage wares, kitchens, and service areas. This role is central to ensuring that the food and beverage operations run smoothly and in alignment with the casino’s overall goals and standards. Team members in this role are responsible for a variety of tasks including preparation, upkeep, inventory management, and maintaining sanitation protocols in high-traffic environments. The role entails direct interaction with guests, fostering an inviting atmosphere that encourages patronage and enhances guest satisfaction. Key responsibilities include ensuring food safety, managing food presentation, monitoring food and beverage supplies, and maintaining cleanliness in all assigned areas. The position requires a proactive approach to teamwork and communication, as well as adherence to gaming and food safety regulatory requirements. This role demands the ability to work in a fast-paced environment that requires physical stamina and dedication to quality service. Beyond the essential functions, the role supports the overall customer experience by supplementing kitchen operations and helping in dining areas, continuously contributing to the casino’s reputation for excellence in hospitality. Candidates interested in this opportunity should possess relevant certifications such as a Food Handlers Card and maintain all necessary licenses and badges in compliance with federal, state, and local regulations. This is a critical team member position that serves as the backbone of the food and beverage service, ensuring guest satisfaction through meticulous attention to cleanliness, food safety, and operational efficiency.
Job Requirements
- must obtain and maintain all licenses and certifications required by federal, state, and Virginia Lottery
- must successfully pass background check
- must successfully pass drug screening
- must be at least 21 years of age
- must be able to work holidays and weekends and have flexible shifts
Job Qualifications
- high school diploma or GED equivalency preferred
- ability to read and write English
- one year of guest service experience in a family or formal dining environment preferred
- casino food and beverage experience preferred
- valid Food Handlers Card required
- valid liquor license required
- valid gaming badge required when working
Job Duties
- create an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment
- greet each guest and provide outstanding customer service
- supply all food items needed to maintain an efficient operation
- prepare and upkeep food lines and self-service stations
- transport food from kitchen to respective areas
- inform chefs of needed prepared food items
- assist in kitchen preparation and dishwashing
- monitor food temperatures in holding units
- maintain food appearance and sanitation
- maintain beverage areas with necessary items
- complete all set-up duties on time
- ensure cleanliness and appearance of assigned areas
- assist main kitchen with dish preparation
- maintain inventory and rotate food
- use proper transfer slips for kitchen items
- load dinner, dessert plates, and bowls
- put away and rotate food storeroom orders
- interact positively with guests to enhance relations
- bus tables after meals
- maintain 15-20 tables
- transport dish cart to and from stations
- maintain cleanliness in server stations and dining room
- abide by cash handling policies
- remove dirty dishes and glassware during and after courses
- refill drinks when needed
- complete opening and closing duties
- check and clean equipment regularly
- communicate repair needs
- collaborate with team members from all departments
- advise supervisor when supplies are needed
- inform supervisor of guest special accommodations
- check with supervisor before ending shift
- perform other related duties as directed by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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