Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Disability insurance
Job Description
Hard Rock Casino Bristol is a renowned entertainment and gaming establishment dedicated to providing an exceptional guest experience through its various food and beverage services. As part of the Hard Rock brand, the casino not only focuses on offering top-tier gaming options but also emphasizes the quality and hospitality of their food and beverage departments. Their commitment to team members' health and well-being is evident in the comprehensive benefits package designed to support employees and their families, fostering a healthy work-life balance and professional growth. Benefits vary with employment status and are detailed further on the company’s career site. This underscores the organization’s investment in creating a positive and sustainable work environment for its staff.
This particular role centers on the vital responsibilities related to the cleaning and maintenance of all food and beverage wares, kitchens, and service areas within Hard Rock Casino Bristol. The position plays an essential part in ensuring that all operations related to food safety, sanitation, and cost management align with the broader Food and Beverage department goals. The role requires diligent attention to cleanliness, organization, and maintaining the quality and presentation of food and beverage services, which contributes directly to the guest experience. Employees in this position become part of a dynamic team that prioritizes superior guest service, smooth food service operations, and a welcoming environment that encourages guests to return.
Team members in this role are expected to create a hospitable atmosphere that encourages guests to select Hard Rock Casino Bristol for their entertainment needs. This involves actively building and retaining guest relationships and serving as a mentor to fellow team members to uplift service quality overall. Customer service excellence is a key focus, including greeting guests warmly, supplying food items efficiently, and ensuring all food and beverage stations are properly maintained. The role also involves supporting kitchen staff with food preparation and dishwashing, monitoring food items’ temperatures, and handling food with stringent adherence to sanitation codes to maintain freshness and quality throughout the day.
Additional responsibilities include stock rotation and inventory management of food supplies, ensuring proper use of transfer slips for item tracking, and maintaining the cleanliness of dining and service areas. The employee is also required to assist with bus tables, manage drink refills, and perform opening and closing duties meticulously. Regular maintenance checks and communication for repairs of equipment are part of the role, along with compliance with all cash handling policies. This role demands an individual who can work collaboratively across departments, demonstrate excellent interpersonal skills, and maintain a positive approach in a fast-paced, noisy, and smoke-filled environment.
Overall, the position is foundational to delivering a seamless and enjoyable guest experience at Hard Rock Casino Bristol. Team members receive comprehensive training and support to develop in their role and adhere to all necessary federal, state, and local regulations. Given the nature of the business, team members must obtain and maintain various certifications and approvals, including Food Handlers Card, Liquor License, and a Gaming Badge. The company offers a stable, supportive, and engaging work environment where individuals over the age of 21 with a genuine passion for guest service and the food and beverage industry can thrive. Flexible scheduling, including holiday and weekend availability, is required, reflecting the dynamic operational needs of the casino’s food and beverage services.
This particular role centers on the vital responsibilities related to the cleaning and maintenance of all food and beverage wares, kitchens, and service areas within Hard Rock Casino Bristol. The position plays an essential part in ensuring that all operations related to food safety, sanitation, and cost management align with the broader Food and Beverage department goals. The role requires diligent attention to cleanliness, organization, and maintaining the quality and presentation of food and beverage services, which contributes directly to the guest experience. Employees in this position become part of a dynamic team that prioritizes superior guest service, smooth food service operations, and a welcoming environment that encourages guests to return.
Team members in this role are expected to create a hospitable atmosphere that encourages guests to select Hard Rock Casino Bristol for their entertainment needs. This involves actively building and retaining guest relationships and serving as a mentor to fellow team members to uplift service quality overall. Customer service excellence is a key focus, including greeting guests warmly, supplying food items efficiently, and ensuring all food and beverage stations are properly maintained. The role also involves supporting kitchen staff with food preparation and dishwashing, monitoring food items’ temperatures, and handling food with stringent adherence to sanitation codes to maintain freshness and quality throughout the day.
Additional responsibilities include stock rotation and inventory management of food supplies, ensuring proper use of transfer slips for item tracking, and maintaining the cleanliness of dining and service areas. The employee is also required to assist with bus tables, manage drink refills, and perform opening and closing duties meticulously. Regular maintenance checks and communication for repairs of equipment are part of the role, along with compliance with all cash handling policies. This role demands an individual who can work collaboratively across departments, demonstrate excellent interpersonal skills, and maintain a positive approach in a fast-paced, noisy, and smoke-filled environment.
Overall, the position is foundational to delivering a seamless and enjoyable guest experience at Hard Rock Casino Bristol. Team members receive comprehensive training and support to develop in their role and adhere to all necessary federal, state, and local regulations. Given the nature of the business, team members must obtain and maintain various certifications and approvals, including Food Handlers Card, Liquor License, and a Gaming Badge. The company offers a stable, supportive, and engaging work environment where individuals over the age of 21 with a genuine passion for guest service and the food and beverage industry can thrive. Flexible scheduling, including holiday and weekend availability, is required, reflecting the dynamic operational needs of the casino’s food and beverage services.
Job Requirements
- Must obtain and maintain all licenses and certifications per federal, state, and Virginia Lottery
- Must successfully pass background check
- Must successfully pass drug screening
- Must be at least 21 years of age
- Must be able to work holidays, weekends, and flexible shifts
- Ability to stand 50% of shift, walk 45% of shift, and sit 5% of shift
- Ability to withstand noisy and smoke-filled environments
- Must be able to stand, walk, use hands to finger, handle or feel objects, tools, or controls, and reach with arms and hands
- Must regularly lift and move up to 50 pounds
Job Qualifications
- High school diploma or G.E.D. equivalency preferred
- Ability to read and write English required
- One-year guest service experience in family or formal dining preferred
- Casino Food and Beverage experience preferred
- Valid Food Handlers Card required
- Valid Liquor License required
- Valid Gaming Badge required
- Good communication and interpersonal skills
- Positive, friendly, and outgoing attitude
- Ability to handle stressful situations effectively
Job Duties
- Create an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment
- Greet each guest and provide outstanding customer service
- Supply all food items needed to maintain efficient operations
- Prepare and upkeep food lines and self-service stations
- Transport food items from kitchen to respective areas
- Inform chefs of needed prepared food items
- Assist in kitchen with product preparation and dishwashing
- Monitor food temperatures in holding units
- Maintain appearance of food according to sanitation codes
- Maintain all beverage areas with necessary beverages
- Complete all set-up duties on time
- Ensure cleanliness and appearance of assigned areas and kitchen
- Assist main kitchen with preparation of various dishes
- Rotate and maintain all food inventory
- Use proper transfer slips for food items
- Load and organize plates and bowls
- Put away and rotate dry goods and storeroom orders
- Interact positively with guests to enhance relations
- Bus tables after guest meals and maintain 15-20 tables
- Transport dish cart to and from service stations
- Maintain cleanliness in server stations and dining room
- Adhere to cash handling policies
- Remove dirty dishes and glassware promptly
- Refill drinks as needed
- Complete opening and closing duties
- Check and clean equipment regularly, communicate repairs
- Collaborate considerately with team members
- Advise supervisor when supplies are needed
- Inform supervisor of guest needs requiring accommodations
- Check with supervisor before ending shift
- Perform other duties as directed by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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