Job Overview

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Benefits

Health Insurance
Paid Time Off
Uniform allowance
Training and Development
Employee Discounts
Retirement Plan
Employee wellness programs

Job Description

This position is with a reputable hotel known for its commitment to exceptional guest services and hospitality. The establishment prioritizes maintaining a clean, organized, and welcoming environment for guests throughout the property. As a cornerstone in the hospitality industry, the hotel offers a dynamic workplace where teamwork and attention to detail are valued to uphold its high standards and positive guest experiences.

The role entails assisting servers promptly and courteously to ensure all guests receive the best possible service during their dining experience. The responsibilities cover a wide range of support tasks including setting up stations, maintaining coffee and tea service areas, handling linens and table settings with precision, and assisting in meal periods to support smooth dining operations. The position requires high physical stamina and attention to detail to maintain cleanliness and readiness of service areas. The employee will regularly interact with guests and staff, ensuring that all preparation and service standards are observed, including adherence to grooming and uniform requirements.

Working within the hotel's interior and occasionally exterior premises, this role requires safe handling of various equipment and supplies, ranging from computers and printers to food and beverage items. Employees must be prepared to work in a fast-paced environment and comply with all safety regulations and policies. This full-time role offers a unique opportunity to develop essential skills in hospitality, customer service, and teamwork within one of the leading hotel's supportive and reputable environment. Though specific salary details are not provided, the position offers the stability and benefits typical of the hospitality sector, including ongoing training and certification to maintain and enhance service quality.

Job Requirements

  • No formal education required
  • Must be able to stand, walk, use hands and arms regularly
  • Must communicate effectively in English
  • Ability to lift and move objects up to 25 pounds
  • Willingness to adhere to grooming and uniform standards
  • Completion of required certification within 30 days and recertification as necessary
  • Ability to follow safety policies and procedures
  • Must be able to handle exposure to food, beverages, chemicals, and varying weather conditions

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in hotel or restaurant service support desirable
  • Ability to communicate effectively in English
  • Knowledge of hygiene and safety standards in hospitality
  • Good physical stamina and ability to stand, walk, and lift up to 25 pounds
  • Ability to work in a fast-paced environment and as part of a team
  • Attention to detail and strong organizational skills

Job Duties

  • Assist servers to ensure prompt and courteous guest service
  • Set up stations including stocking supplies in side stands
  • Clean coffee machines and prepare coffee
  • Set up tea station and get ice supply
  • Dust and clean all tables including legs
  • Receive rolls and put in warmers
  • Put milk in refrigerators and set up creamers
  • Pre-set breadbaskets lined with napkins
  • Pick up and manage linen
  • Check off and pick up storeroom supplies
  • Set tables with clean linen, china, silver, and glassware
  • Set up ashtrays with logo matches on each table
  • Ensure furniture and floors are clean and arranged according to specifications
  • Assist servers during meal period
  • Remove any extra settings
  • Pour water and serve rolls and butter as specified
  • Adhere to grooming guidelines and uniform standards
  • Complete required certification and recertification
  • Follow hotel safety policies and use safety equipment

Job Criteria

Experience

No experience required


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