Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Training and Development
Job Description
Santa Ana Star Casino is a renowned entertainment and hospitality destination located in New Mexico, celebrated for its luxurious atmosphere and exceptional guest experiences. It offers a vibrant environment where guests can enjoy gaming, fine dining, and entertainment all under one roof. As a distinguished casino, Santa Ana Star is committed to delivering superior service and hospitality that exceeds the expectations of its visitors. This establishment values integrity, respect, and professionalism, making it a sought-after workplace for individuals who are passionate about guest service and hospitality.
The role of a Busser at Santa Ana Star Casino is pivotal in maintaining the high standards of the dining experience. This position involves representing SASCH within the dining room by providing flawless service and hospitality support. Bussers work closely with servers to ensure that food delivery is seamless and that tables are kept clean, organized, and fully prepared to meet the needs of guests. This role is integral to creating a positive dining atmosphere by ensuring efficient operations and a tidy environment. Bussers at Santa Ana Star exemplify the company’s core values which include dignity, respect, dependability, honesty, and professionalism.
The ideal candidate will exhibit exceptional guest service skills, with a keen ability to anticipate guest needs and deliver outstanding hospitality. The busser contributes to the team’s success by supporting servers through restocking and maintaining the dining area in immaculate condition. This position requires a flexible schedule, including the ability to work early mornings, evenings, weekends, nights, and holidays. Candidates must be prepared to obtain necessary licenses such as the New Mexico Alcohol Servers license and Food Handler cards within 90 days of hire. Bi-lingual abilities and multicultural experiences are preferred, reflecting the diverse clientele Santa Ana Star Casino serves.
Additionally, the busser must possess excellent observational and problem-solving skills, be highly organized, able to multi-task, and demonstrate tact and diplomacy in sensitive situations. Physical stamina is essential, as the role involves standing for extended periods, lifting heavy items, and working in a fast-paced, customer-focused setting. The employee will be required to use a smartphone proficiently for company applications, communication, and compliance purposes. Maintaining a professional appearance and adherence to company dress codes are also critical aspects of the role.
Overall, the Busser position at Santa Ana Star Casino offers a dynamic and engaging opportunity for individuals who thrive in a team-oriented environment, value integrity and respect, and are dedicated to enhancing the guest experience through exceptional service and hospitality support.
The role of a Busser at Santa Ana Star Casino is pivotal in maintaining the high standards of the dining experience. This position involves representing SASCH within the dining room by providing flawless service and hospitality support. Bussers work closely with servers to ensure that food delivery is seamless and that tables are kept clean, organized, and fully prepared to meet the needs of guests. This role is integral to creating a positive dining atmosphere by ensuring efficient operations and a tidy environment. Bussers at Santa Ana Star exemplify the company’s core values which include dignity, respect, dependability, honesty, and professionalism.
The ideal candidate will exhibit exceptional guest service skills, with a keen ability to anticipate guest needs and deliver outstanding hospitality. The busser contributes to the team’s success by supporting servers through restocking and maintaining the dining area in immaculate condition. This position requires a flexible schedule, including the ability to work early mornings, evenings, weekends, nights, and holidays. Candidates must be prepared to obtain necessary licenses such as the New Mexico Alcohol Servers license and Food Handler cards within 90 days of hire. Bi-lingual abilities and multicultural experiences are preferred, reflecting the diverse clientele Santa Ana Star Casino serves.
Additionally, the busser must possess excellent observational and problem-solving skills, be highly organized, able to multi-task, and demonstrate tact and diplomacy in sensitive situations. Physical stamina is essential, as the role involves standing for extended periods, lifting heavy items, and working in a fast-paced, customer-focused setting. The employee will be required to use a smartphone proficiently for company applications, communication, and compliance purposes. Maintaining a professional appearance and adherence to company dress codes are also critical aspects of the role.
Overall, the Busser position at Santa Ana Star Casino offers a dynamic and engaging opportunity for individuals who thrive in a team-oriented environment, value integrity and respect, and are dedicated to enhancing the guest experience through exceptional service and hospitality support.
Job Requirements
- Preference is given to qualified Santa Ana Tribal members
- obtain a New Mexico Alcohol Servers license and Food handlers Cards within 90 days of hire
- excellent guest service skills are a must
- good interpersonal, verbal, and communication skills
- professional appearance and communication skills suitable for a fine dining atmosphere
- available to work flexible hours including early mornings, evenings, weekends, nights and/or holidays
- bi-lingual and multi-cultural experience is preferred
- a smartphone capable of running company applications and communication systems is required
- must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license
Job Qualifications
- Excellent guest service skills
- good interpersonal, verbal, and communication skills
- professional appearance
- communication skills suitable for a fine dining atmosphere
- ability to obtain a New Mexico Alcohol Servers license and Food handlers Cards within 90 days of hire
- bi-lingual and multi-cultural experience preferred
- proficiency in using a smartphone for company applications, email, and text
- ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license
Job Duties
- Exemplifies passionate and exceptional guest service
- anticipates guest needs to offer exceptional service standards
- clean and set the dining room tables as necessary
- provides the stocking needed for the servers to be efficient throughout their shifts
- assist the guest with a positive and professional attitude as needed
- inform the manager of any unique situation involving guests
- promotes the culture and values of Santa Ana Star Casino while acting with integrity and honesty
- maintains a positive attitude during business regardless of volume and needs to create great guest experience
- keeps a clean, sanitary, and organized workspace throughout each shift
- performs other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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