Busser - Hiring Immediately

The Woodlands, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $7.25

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401k

Job Description

This position is with MH Restaurants, a group known for its commitment to quality dining experiences and exceptional guest service. MH Restaurants operates a variety of dining establishments, offering a welcoming atmosphere paired with excellent food and beverage options. Located in various regions, MH Restaurants is dedicated to providing not just meals but memorable dining moments to customers, focusing on attentive service, comfortable environments, and consistent quality. The company values its team members, offering benefits after one year of service including paid time off, medical, dental, vision, life insurance, short and long-term disability, and 401K retirement plans, emphasizing the importance of employee well-being and long-term career growth.

The Busser role at MH Restaurants is a critical position within the service team. The primary goal is to enhance the guest dining experience by ensuring the cleanliness and readiness of tables and dining areas, assisting with beverage refills, and supporting the service staff in delivering smooth, efficient service throughout the meal. As a busser, you will interact directly with guests, greeting them promptly and providing table accompaniments such as condiments and utensils to prepare them for their dining experience. You will be responsible for clearing used tableware between courses, resetting tables quickly for incoming guests, and maintaining the overall cleanliness of the restaurant and outdoor dining spaces.

This role requires an individual who is detail-oriented, proactive, and capable of working well within a team. Cross-training with other service positions is part of the job to ensure a consistent standard of service regardless of the dynamic demands throughout dining shifts. You will maintain regular communication with management, kitchen staff, servers, and guests to address any service issues and ensure guest satisfaction.

Additional responsibilities include maintaining various cleaning duties such as sweeping, vacuuming, dusting, and cleaning glass doors and windows. The busser also routinely inspects restrooms and tidies them as necessary, communicating and assisting with food delivery, especially during busy periods, and performing other tasks assigned by supervisors or managers. Maintaining the restaurant's dress code and uniform standards, adhering to company policies, completing required training via the company portal, and following a reliable work schedule are all essential components of this position.

This hourly role starts at a wage of $7.25 plus tips, providing an opportunity to earn additional income based on performance and customer interaction. With a commitment to ethical business practices and integrity, this position not only supports the operational smoothness of the restaurant but also contributes to upholding the brand reputation of MH Restaurants. Ideal candidates should be prepared for a fast-paced environment and willing to work nights, weekends, and some holidays to ensure the highest level of guest service.

Job Requirements

High school diploma or equivalent
Previous guest service experience preferred
Commitment to quality service
Must be able to work nights, weekends and some holidays
Valid Food Handler Certificate required
Flexible schedule helpful

Job Qualifications

High school diploma or equivalent preferred
Previous guest service experience preferred
Commitment to quality service, and food and beverage knowledge
Must be able to work nights, weekends and some holidays
Flexible schedule helpful
Valid Food Handler Certificate required

Job Duties

Maintain a clean working area by sweeping, vacuuming, dusting, cleaning glass doors and windows as needed
Demonstrate excellent communication skills including telephone etiquette
Communicate special guest needs to servers and restaurant supervisors
Collect and maintain cleanliness of dining menus throughout the restaurant
Maintain communication with management, kitchen staff, service staff, and guests to ensure dining details are handled properly and guest concerns are addressed
Provide guidance to guests on dining options and general restaurant information
Promptly greet guests as they are seated and bring water to table
Remove used tableware between courses and aid in providing tableware for next course including rolling silver duties
Take soiled tableware to dish room and unload, sort and stack silverware, dishes, glassware, etc. in designated areas in the soiled dish drop off area
Between seatings promptly clean table tops, chairs, and booths
Check floor and clean as required
Reset and arrange tabletop
Perform basic cleaning tasks as needed or directed by supervisor
Inspect assigned restroom every 30 minutes and clean as needed
Communicate with server to assure efficient seating, table utilization and customer service
Assist server with food delivery, especially with large parties during peak periods
Thank guests as they are leaving
Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by manager or supervisor
Follow all policies and procedures of MH Restaurants
Attend mandatory meetings as directed
Perform other tasks including cross-training as directed
Maintain dress code and uniform standard
Complete required training through company training portal
Adhere to consistent and reliable work schedule
Demonstrate ethical business practices and integrity
Effectively perform duties and responsibilities in a safe manner
Other duties as assigned