Busser FT (Blue Oak)

Fresno, CA, USA|

Job Overview

Compensation

Hourly

Range $10.50 - $15.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Meal allowance

flexible schedule

Job Description

The hiring establishment is a dynamic and customer-focused restaurant operating within a casino environment, dedicated to providing exceptional dining experiences to its guests. This establishment prides itself on maintaining a clean, welcoming, and efficient restaurant atmosphere, adhering strictly to established policies and procedures designed to enhance customer satisfaction and operational efficiency. The restaurant is known for its vibrant service culture and the friendly professionalism of its staff, which ensures every guest receives attentive and courteous service. This company operates in a fast-paced environment that demands teamwork, attention to detail, and a commitment to excellence. Employment type for this position is likely full-time or part-time within the food and beverage department of the casino, with a focus on maintaining the highest standards of cleanliness and customer service. Salary details are typically competitive within the industry and commensurate with experience and role responsibilities.

The role being offered is that of a Restaurant Busser, a crucial position responsible for supporting seamless restaurant operations. Reporting directly to the Restaurant Services Supervisor, the busser's primary responsibility is to clear and reset tables quickly and efficiently to ensure the dining area is continuously clean, sanitary, and appealing. This helps facilitate smooth table turnover and contributes significantly to a positive dining experience for guests. Beyond clearing and resetting tables, the busser also assists in replenishing service items such as napkins, silverware, glassware, and dishes to maintain readiness during busy service periods.

In addition, the busser provides support by pre-bussing tables, wiping down tables and chairs with sanitized cloths, refilling beverages such as water, coffee, and iced tea upon guest request, and assisting servers and bartenders with various tasks to improve workflow. The position requires an individual who can engage guests with a friendly and professional demeanor, quickly respond to customer inquiries, and maintain a smile and pleasant body language at all times. Participation in departmental meetings is also an important aspect of this role, enabling the busser to stay informed about menu items, promotions, and overall service standards.

Physical stamina is key in this role, as it involves standing, walking, carrying trays and dishes, and occasionally lifting up to 50 pounds. The busser must be able to work in a sometimes noisy, smoky, and temperature-variable indoor and outdoor environment. Flexibility in schedule is necessary, including willingness to work nights, weekends, and holidays. Finally, the busser must have the ability to obtain and maintain a gaming license, pass pre-employment screens, and demonstrate a willingness to learn and work as part of a cohesive team committed to excellent food and beverage service within a casino environment.

Job Requirements

High school diploma or GED unless waived by human resources management
six months of food and beverage work experience preferred
must be able to successfully pass a pre-employment drug/alcohol screen
background investigation required
obtain and maintain gaming license
ability to work nights, weekends and holidays
ability to lift and/or move up to 50 pounds
ability to work in noisy, smoky and temperature-variable environments
ability to stand, walk and use hands to handle or feel objects, tools or controls

Job Qualifications

High school diploma or GED unless waived by human resources management
six months of food and beverage work experience preferred
knowledge or ability to learn restaurant operations and food service principles
knowledge or ability to learn kitchen equipment and utensils maintenance operations
knowledge or ability to learn safe practices in a kitchen-working environment
ability to create a friendly atmosphere and demonstrate excellent customer service
ability to communicate effectively, both verbally and in writing
ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds
ability to establish and maintain professional relationships with co-workers at all levels
ability to work independently and meet strict time lines
ability to interpret a variety of instructions furnished in written and oral form
ability to have a great attitude and willingness to learn

Job Duties

Pre-busses, clears and resets tables ensuring all chairs, floors, and work areas are clean and presentable at all times
carries dirty dishes from the restaurant to the kitchen
wipes tabletops and chairs with damp sanitized cloth
sets tables with silverware and glassware and required napkins
replenishes supply of clean napkins, silverware, glassware and dishes in restaurant
refills water glasses, coffee, iced tea, and bread in a timely manner as requested by customers
greets guests in a professional and friendly manner
performs all side work duties as assigned or requested by supervisor and/or performs the duties of a food runner to assist the wait staff
attends and participates in departmental meetings to gain knowledge of products, service and facility promotions and events
responds to customer inquiries and comments by providing timely and knowledgeable information in order to provide quality customer service
reports any maintenance or housekeeping discrepancies to management in a prompt manner
exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times
attends and participates in regularly scheduled staff meetings
follows guidelines regarding health, safety and customer service according to established policies and procedures
contributes to a team effort and accomplishes related results as required
execute service standards as trained
responsible for keeping restaurant and bussing area clean
assist servers when necessary
assist bartenders regularly with restocking when necessary
change kegs when necessary under the direction of bartender or supervisor
carefully and properly stack trays
provide prompt, courteous guest service at all times following the casino's guest service standards including proper greetings and farewell
must maintain a smile and pleasant body language
performs other duties as required