Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
Santa Ana Star Casino is a premier entertainment destination known for its exceptional hospitality services and vibrant gaming environment. The casino offers diverse dining experiences, luxurious amenities, and a welcoming atmosphere that prioritizes guest satisfaction and cultural integrity. Located in New Mexico, Santa Ana Star Casino is committed to supporting local community members including tribal members and delivering a high standard of service through its dedicated team of employees. The establishment is recognized for emphasizing core values such as respect, honesty, professionalism, and dependability, which guide all team members in providing memorable experiences for guests.
The Busser position at Santa Ana Star Casino is an integral role within the dining service team. This role focuses on supporting servers and ensuring the dining area is clean, organized, and efficiently maintained to provide top-tier service to guests. The Busser acts as the face of the casino in the dining room, reflecting the organization’s commitment to flawless hospitality. This role demands attentiveness in assisting servers with food delivery, maintaining cleanliness of tables, and anticipating guest needs with precision and professionalism. By contributing to an exceptional dining atmosphere, the Busser plays a critical role in enhancing the overall guest experience.
In this employment role, candidates can expect flexible working hours often including mornings, evenings, weekends, nights, and holidays. The position requires good interpersonal skills suitable for a fine dining environment, adherence to a strict dress code, and the capacity to work well within a fast-paced, customer-oriented setting. The candidate must obtain a New Mexico Alcohol Servers license and Food Handler’s Card within 90 days of hire. Santa Ana Star Casino favors qualified Santa Ana Tribal members, reflecting its dedication to the local community. Furthermore, team members must secure a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license as a condition of continued employment.
The Busser must also demonstrate excellence in observation, problem-solving, multi-tasking, and communication skills. The successful candidate will be able to manage physically demanding tasks such as standing for long periods, lifting heavy items up to or exceeding 100 pounds, and working under pressure with a positive attitude. The use of smartphones for company applications and communications is essential, including email and text. The casino environment is climate-controlled and non-smoking, promoting a safe and pleasant workplace. This position is a fantastic opportunity for individuals interested in building a career in hospitality while contributing to the vibrant atmosphere of a respected casino venue.
The Busser position at Santa Ana Star Casino is an integral role within the dining service team. This role focuses on supporting servers and ensuring the dining area is clean, organized, and efficiently maintained to provide top-tier service to guests. The Busser acts as the face of the casino in the dining room, reflecting the organization’s commitment to flawless hospitality. This role demands attentiveness in assisting servers with food delivery, maintaining cleanliness of tables, and anticipating guest needs with precision and professionalism. By contributing to an exceptional dining atmosphere, the Busser plays a critical role in enhancing the overall guest experience.
In this employment role, candidates can expect flexible working hours often including mornings, evenings, weekends, nights, and holidays. The position requires good interpersonal skills suitable for a fine dining environment, adherence to a strict dress code, and the capacity to work well within a fast-paced, customer-oriented setting. The candidate must obtain a New Mexico Alcohol Servers license and Food Handler’s Card within 90 days of hire. Santa Ana Star Casino favors qualified Santa Ana Tribal members, reflecting its dedication to the local community. Furthermore, team members must secure a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license as a condition of continued employment.
The Busser must also demonstrate excellence in observation, problem-solving, multi-tasking, and communication skills. The successful candidate will be able to manage physically demanding tasks such as standing for long periods, lifting heavy items up to or exceeding 100 pounds, and working under pressure with a positive attitude. The use of smartphones for company applications and communications is essential, including email and text. The casino environment is climate-controlled and non-smoking, promoting a safe and pleasant workplace. This position is a fantastic opportunity for individuals interested in building a career in hospitality while contributing to the vibrant atmosphere of a respected casino venue.
Job Requirements
- Obtain a New Mexico Alcohol Servers license and Food handlers Cards within 90 days of hire
- available to work flexible hours including early mornings, evenings, weekends, nights and/or holidays
- must be able to stand for long periods, walk, bend, use hands and fingers
- must be able to lift and/or move up to 50 pounds regularly, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds
- must be able to work well in a fast paced, customer-oriented environment
- must have excellent observation and problem-solving abilities
- must be detail oriented, organized, and able to multi-task
- must exercise tact, diplomacy, and care in sensitive or critical situations
- must be professional and a team player
- all employees required to proficiently use a smartphone for company applications, email, and text
Job Qualifications
- Preference is given to qualified Santa Ana Tribal members
- excellent guest service skills
- good interpersonal, verbal, and communication skills
- professional appearance suitable for a fine dining atmosphere
- adherence to a strict dress code and personal grooming
- bi-lingual and multi-cultural experience preferred
- must be proficient in smartphone applications, email, and text communications
- capable of obtaining and maintaining a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license
Job Duties
- Exemplifies passionate and exceptional guest service
- anticipates guest needs to offer exceptional service standards
- clean and set the dining room tables as necessary
- provides the stocking needed for the servers to be efficient throughout their shifts
- assist the guest with a positive and professional attitude as needed
- inform the manager of any unique situation involving guests
- promotes the culture and values of Santa Ana Star Casino while acting with integrity and honesty
- maintains a positive attitude during business regardless of volume and needs to create great guest experience
- keeps a clean, sanitary, and organized workspace throughout each shift
- performs other duties as assigned
Job Location
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