Busser - BOA Steakhouse

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.00 - $20.50

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Career development opportunities

Job Description

Innovative Dining Group (IDG) is a renowned hospitality company celebrated for its unique blend of culinary innovation, exceptional cuisine, and vibrant social atmospheres. The company operates several iconic restaurant brands including BOA Steakhouse, Sushi Roku, and Katana. IDG is recognized for creating trend-setting dining destinations known for combining striking design with memorable guest experiences. This summer, IDG is expanding its footprint into Napa Valley, a prestigious wine country, bringing its signature energy and expertise through a new culinary partnership with Casa Mani Resort.

Casa Mani Resort Napa Valley offers a newly transformed luxury resort experience. Within this setting, IDG is curating an exciting collection of elevated dining venues that focus on seasonality, craftsmanship, and modern culinary techniques. These include a signature steakhouse, lively social spaces, and offerings inspired by local flavors and ingredients. This expansion into luxury resort dining underscores IDG's commitment to bold flavor profiles, high-quality ingredients, and creating unforgettable moments for guests.

The role offered is that of a Busser at BOA Steakhouse within Casa Mani Resort Napa Valley. As a vital part of the front-of-house team, a Busser ensures the overall cleanliness and readiness of the restaurant environment. This includes resetting tables efficiently and professionally, supporting servers with expediting dishes and guest services, and maintaining the grooming of both the dining area and its perimeters. The Busser collaborates closely with the serving and hosting staff to ensure smooth table turnover and guest satisfaction throughout operating hours.

This position provides an opportunity to be a part of one of Napa Valley’s most anticipated culinary destinations, offering a dynamic work environment in a high-end, fast-paced restaurant setting. The Busser role demands flexibility in scheduling including daytime, evening, weekend, and holiday shifts to accommodate the business's varying needs. The position is suitable for individuals who possess a strong work ethic, excellent communication skills, and the ability to remain composed under pressure while delivering exceptional hospitality. The role requires physical stamina and attentiveness to detail since it involves standing for extended periods, lifting medium weights, and ensuring the restaurant space is both welcoming and impeccably maintained.

Joining IDG means becoming part of a company that values creativity, excellence, and teamwork. Employees benefit from working amidst culinary excellence and innovative hospitality practices. IDG is committed to fostering an inclusive and equitable workplace, welcoming individuals from diverse backgrounds and encouraging all qualified candidates to apply. This role is an excellent opportunity for those looking to build their careers in luxury dining and hospitality within the vibrant, culturally rich setting of Napa Valley’s wine country.

Job Requirements

Must have a minimum of 2 years previous experience in a high-end, high-volume restaurant
Must be legally authorized to work in the United States
Must be eighteen years of age or older
Available to work flexible hours including evenings, weekends, and holidays
Must be physically able to stand for long periods and lift up to 50 pounds
Must possess or be able to obtain a valid Food Handler Card
Must possess or be able to obtain a valid Alcohol Awareness Training Certificate

Job Qualifications

Ability to multi-task
Manage time efficiently
Possess excellent communication skills
Maintain a positive attitude and a professional demeanor
Strong work ethic
Flexible schedule availability including daytime, evening and weekend shifts
Must have verification of legal right to work in the United States
Must be eighteen years of age or older
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to communicate effectively with co-workers
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and interpret bar graphs
Ability to carry out detailed and specific written and oral instructions
Ability to problem solve in standardized situations
Must have a valid Food Handler Card and a valid Alcohol Awareness Training Certificate upon hire

Job Duties

Knowledgeable about our restaurant's food offerings and beverage program
Obtain service area assignments at the beginning of each shift
Clear tables, take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing
Remove used tableware between courses and provide tableware for next course
Between seatings, promptly clean, reset and arrange tabletops, chairs and booths and clean floor as required
Respond appropriately to guest requests and promptly communicate all requests to server
Communicate with servers and hosts to ensure efficient seating and table utilization
Assist servers as needed with food delivery, especially with large parties and during peak periods
Inspect assigned restroom every 30 minutes and clean as needed
Perform station opening/closing and side work duties for each shift
Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
Create a welcoming environment for guests by greeting them, thanking them, and saying good-bye
Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
Embody and deliver on exceptional service and hospitality